cancel
Showing results for 
Search instead for 
Did you mean: 

cannot swap virgin media esim to o2 esim

Hellokit
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I cannot swap virgin media esim to o2 esim. 
At first, I could scan the QR code of o2 esim, then I found there's still no network. 
Then I tried to scan the QR code again, but it failed to do so. 

 

What should I do?

Message 1 of 3
850 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150729 Posts
  • 645 Topics
  • 28710 Solutions
Registered:

@Hellokit 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
846 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 150729 Posts
  • 645 Topics
  • 28710 Solutions
Registered:

@Hellokit 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
847 Views

pgn
Level 77: Grand Master
  • 39337 Posts
  • 243 Topics
  • 1788 Solutions
Registered:

@Hellokit - 

Pop into your local O2 store and they will sort you out.

Take some photo ID with you.

Message 3 of 3
846 Views