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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019

canceling the continuation of the contract

hi, my contract has recently expired, due to the fact that I do not want pay monthly service, I would like to cancel the continuation of my contract and go on pay as you go. I note that I do not have the opportunity to go to the o2 facility at this moment, so I prefer online contact, unfortunately the live chat is still unavailable in a few days, some ideas how to do it? thank you

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Level 65: Ultra-cool
Posts: 13,584
Registered: ‎31-03-2010

Re: canceling the continuation of the contract

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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019

Re: canceling the continuation of the contract

unfortunately I did not find anything helpful.

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Level 65: Ultra-cool
Posts: 13,584
Registered: ‎31-03-2010

Re: canceling the continuation of the contract

@casper You can call O2 customer service for free on 202 from your mobile.

I DO NOT WORK FOR O2



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Posts: 95,171
Topics: 543
Solutions: 12,065
Registered: ‎04-04-2012

Re: canceling the continuation of the contract

@casper call customer service on 202 and ask to migrate to PAYG. They will process the change and send you a new SIM card which you must use. Once you activate this new SIM, your contract will end immediately and your final bill will be generated. Remember to pay this final bill to avoid and issues with your credit rating in the future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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