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Registered: ‎08-01-2019
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Switched provider to O2 and kept old phone number. Text msgs still go through on temporary O2 number

Hi

i switched to O2 on Saturday and got a PAC code from Vodafone to allow me to keep my old number. Today it was switched on for O2 and i can receive texts and calls, but when i text other people the messages come through on the temporary O2 number and not my original number? How can i change this please?   

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Posts: 92,871
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Registered: ‎14-01-2013

Re: Switched provider to O2 and kept old phone number. Text msgs still go through on temporary O2 nu

@Ralph2711

You probably need to speak to O2 https://www.o2.co.uk/contactus

Although if you keep rebooting your phone this should help the procedure to finalise...

Hope that helps and welcome to the forum Welcome

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019

Re: Switched provider to O2 and kept old phone number. Text msgs still go through on temporary O2 nu

Thanks Cleoriff, i will give them a try.

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Registered: ‎04-04-2012

Re: Switched provider to O2 and kept old phone number. Text msgs still go through on temporary O2 nu

@Ralph2711 it takes up to 24 hours for all services to switch over and texts always seem to be the last to work correctly after a number port.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)