can anybody actually speak to some one at o2???

[GC83]

Hi all, long story short - I am leaving o2 due to a variety of reasons, I checked on the app to see how much money was owed for my current handset and have paid that onto my account. However I have paid the amount onto my airtime instead of device plan! What should be a simple call to o2 to sort this out has become nothing but a nightmare - 6 times I have been waiting on hold in excess of 45 mins, spoke to numerous advisors who then pass me off to some one else and in the end the call ends up dropping out (one of the main reasons I am leaving is the rubbish signal) I am fed up now.. can anyone help me with getting this sorted out asap please? Thanks

[madasaf1sh · Accepted solution]

@GC83 

The best time to call is at 8am and due to staff shortages wait times are longer than i'm sure o2 would like.

So as you already know call 202 from your o2 phone or 0344 809 0202 as they are the only ones who can sort this out.

[GC83]

Thank you

[Bambino]

@GC83 You can also try calling on 0800 032 1402, or any of the numbers in this link: Guide: Coronavirus Community Help and Support 

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.