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New contract

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RM2003
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‎27-09-2021 15:52 - edited ‎27-09-2021 15:57

‎27-09-2021 15:52 - edited ‎27-09-2021 15:57

Hello, I was wondering if anyone could offer some info.

I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2 who told me, that my order has been referred to the credit team and I was like ok and I called them up and they said wait 3 days and I wasn’t convinced, so I called o2 again and they said wait, till the end of today, so I’m a bit confused.

did my order get accepted or what coz they took a deposit, and done the hard search.

Any advice would be helpful

msny thanks 

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MI5
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on ‎27-09-2021 16:14

on ‎27-09-2021 16:14

@RM2003 

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎27-09-2021 16:14

on ‎27-09-2021 16:14

@RM2003 

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RM2003
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on ‎27-09-2021 16:26

on ‎27-09-2021 16:26

Is there reason for them refer it to the credits team coz my credit rating is stable.

 

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MI5
Level 94: Supreme
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on ‎27-09-2021 16:32

on ‎27-09-2021 16:32

No telling with O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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