cancel
Showing results for 
Search instead for 
Did you mean: 

New contract

RM2003
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I was wondering if anyone could offer some info.

I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2 who told me, that my order has been referred to the credit team and I was like ok and I called them up and they said wait 3 days and I wasn’t convinced, so I called o2 again and they said wait, till the end of today, so I’m a bit confused.

did my order get accepted or what coz they took a deposit, and done the hard search.

Any advice would be helpful

msny thanks 

Message 1 of 4
123 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@RM2003 

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
111 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@RM2003 

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
112 Views

RM2003
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Is there reason for them refer it to the credits team coz my credit rating is stable.

 

Message 3 of 4
108 Views

MI5
Level 94: Supreme
  • 121963 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

No telling with O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
104 Views