New contract

[RM2003]

Hello, I was wondering if anyone could offer some info.

I took out a new contract for the iPhone 13 pro on Saturday and I received all the legal documents and an email saying my order is confirmed, however, I didn’t receive any update so I spoke to o2 who told me, that my order has been referred to the credit team and I was like ok and I called them up and they said wait 3 days and I wasn’t convinced, so I called o2 again and they said wait, till the end of today, so I’m a bit confused.

did my order get accepted or what coz they took a deposit, and done the hard search.

Any advice would be helpful

msny thanks 

[MI5 · Accepted solution]

@RM2003 

You have not been accepted yet as it's still with the credit approvals team.

It can take a few days.

[RM2003]

Is there reason for them refer it to the credits team coz my credit rating is stable.

[MI5]

No telling with O2