on 01-10-2014 19:54
right, after half an hour or so and a security question, i finally got some form of information.
unfortunatly for me, as i was trying to use SMS to buy content through a third party, the only information i was given was the contact number for that particular third party.
i am still in contact with the "third party" but as far as i am aware, the issue is yet to be resolved.
thanks for the hlep and suggestions guys, shame that this particular problem response is unlikely to be useful to any of you.
good luck for any similar issues if you encounter them.