Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

buying stuff via SMS

i am suddenly having issues buying game content via SMS. after contacting the game based people (sent a ticket), they suggested i check to see if my provider has any restrictions for mobile payments. i tried to find out if there are any settings for this on the o2 site but there is nothing close to being useful.

 

if there is any information about this around, please could someone provide some assistance, just need to cover my butt incase some mistake has been made by me.

 

thanks.

Anonymous
Posts: 0

Re: buying stuff via SMS

Hi

You would need to speak to Cust serv to have your account checked for the charge to mobile ~ direct to bill service.

http://www.o2.co.uk/contactus
Posts: 71,878
Topics: 549
Solutions: 3,445
Registered: ‎04-01-2009

Re: buying stuff via SMS

Only customer service can answer that for you I'm afraid.

Posts: 89,277
Topics: 536
Solutions: 11,658
Registered: ‎04-04-2012

Re: buying stuff via SMS

O2 offer a service called "Charge to Mobile" or "C2M"
http://www.o2.co.uk/chargetomobile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,878
Topics: 549
Solutions: 3,445
Registered: ‎04-01-2009

Re: buying stuff via SMS

Posts: 13,178
Topics: 77
Registered: ‎14-01-2014

Re: buying stuff via SMS

I use the ctm service for PlayStation content and on some occasions in the past I have hit a limit for that months bill cycle and am unable to buy any more for the rest of the month. Upon bill payment the limit reset and all worked again.


Anonymous
Posts: 0

Re: buying stuff via SMS

thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

 

thanks

Anonymous
Posts: 0

Re: buying stuff via SMS

You're welcome.

Let us know how you get on please.
Posts: 75,205
Topics: 695
Registered: ‎14-01-2013

Re: buying stuff via SMS


@Anonymous wrote:

thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

 

thanks


Hope all works out for you. It would be great if you could come back to update us all. It may help other users @Anonymous  Smiley Wink

*The Game Is On*


Posts: 89,277
Topics: 536
Solutions: 11,658
Registered: ‎04-04-2012

Re: buying stuff via SMS

I can only assume that something may have changed with the intro of C2M, so your account might need some settings changing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)