buying stuff via SMS

[Anonymous]

i am suddenly having issues buying game content via SMS. after contacting the game based people (sent a ticket), they suggested i check to see if my provider has any restrictions for mobile payments. i tried to find out if there are any settings for this on the o2 site but there is nothing close to being useful.

if there is any information about this around, please could someone provide some assistance, just need to cover my butt incase some mistake has been made by me.

thanks.

[Anonymous]

Hi

You would need to speak to Cust serv to have your account checked for the charge to mobile ~ direct to bill service.

http://www.o2.co.uk/contactus

[jonsie Level 92: Chief]

Only customer service can answer that for you I'm afraid.

[MI5 Level 94: Supreme]

O2 offer a service called "Charge to Mobile" or "C2M"
http://www.o2.co.uk/chargetomobile

[jonsie Level 92: Chief]

May help

http://www.o2.co.uk/chargetomobile

[viridis Level 55: Good Authority]

I use the ctm service for PlayStation content and on some occasions in the past I have hit a limit for that months bill cycle and am unable to buy any more for the rest of the month. Upon bill payment the limit reset and all worked again.

[Anonymous]

thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

thanks

[Anonymous]

You're welcome.

Let us know how you get on please.

[Cleoriff Level 86: Prestigious]

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@Anonymous wrote:

thanks guys, will check out the charge to mobile then consider customer service. havent had any issues with paying through mobile until now, but hopefully your suggestions will lead to a resolution.

thanks

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Hope all works out for you. It would be great if you could come back to update us all. It may help other users @Anonymous 

[MI5 Level 94: Supreme]

I can only assume that something may have changed with the intro of C2M, so your account might need some settings changing.