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jimmyt
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why does my account say i pay by cheque, i dont even have a cheque book

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MI5
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@jimmyt 

It means there's no direct debit set up so you need to pay manually or contact O2 to set up a direct debit. 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

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MI5
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@jimmyt 

It means there's no direct debit set up so you need to pay manually or contact O2 to set up a direct debit. 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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@jimmyt - you can add a card to your MyO2, so monthly payment just needs you to enter the CVV code from the card:

1000004939.png

If that helps.

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MI5
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@jimmyt 

Setting up a direct debit is a requirement as laid out in the contract T&C's

You must pay the Charges for the Services you subscribe to and/or use every month by the date on your bill. We may charge fees if you're late in paying. You have to pay by direct debit. 

Pay Monthly Mobile Agreement | Terms and Conditions | O2

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Ah yes, true that, @MI5 - however:

5.8 We require you to pay your Charges by direct debit unless we tell you otherwise. An additional Charge may apply if you don't pay by direct debit. We will set out the amount of any such charge on our Website. If you are paying by credit or debit card you authorise the payment card company to give us and, on a strictly confidential basis, to our sub-contractors and/or agents, details about your payment card account if it's necessary in connection with the Agreement. You also authorise them to let us know if your payment account is terminated or suspended at any time

🤔

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MI5
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The bill has to be paid anyway so I would urge everyone to set up a direct debit and avoid the notorious O2 payment issues.

Paying by cheque these days is laughable - just goes to show how often O2's payment systems are updated wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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Methinks VMO2 are suggesting any means to get a sale these days, as we see by the number of people here with issues arising from a missed payment. Sadly.

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jimmyt
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hi

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