This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

bills

Kaitlan2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎23-03-2020 16:14

on ‎23-03-2020 16:14

how are we suppose to pay our bills when we have to self isolate due to covid-19???
Message 1 of 4
758 Views
0 Kudos
3 REPLIES 3

MI5
Level 94: Supreme
  • 151841 Posts
  • 650 Topics
  • 28845 Solutions
Registered:

‎23-03-2020 16:16 - edited ‎23-03-2020 16:17

‎23-03-2020 16:16 - edited ‎23-03-2020 16:17

@Kaitlan2 

You should be paying by direct debit but lots of other ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

If you need help to pay financially, you should contact customer service on 202.

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
745 Views
0 Kudos

jonsie
Level 94: Supreme
  • 95748 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎23-03-2020 16:19

on ‎23-03-2020 16:19

O2's advice and help here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig... 

 

Supporting our customers

We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 4
727 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 151841 Posts
  • 650 Topics
  • 28845 Solutions
Registered:

on ‎23-03-2020 16:22

on ‎23-03-2020 16:22

@Kaitlan2 

Calling early morning around 8.00am will give you the best chance of getting through without a long wait.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
715 Views
0 Kudos
Top Kudoed Authors
View All
Top