billing

[p21]

with the chat adviser having confirmed applying a waiver of unforeseen and unexpected charges nearly two weeks before the billing ( i have the screen shots), it hasn't shown. should i just wait?

[MI5]

@p21 

Best to check as live chat isn't totally reliable.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[p21]

Thanks M15, an email contact would be useful, as i am now overseas and could attach the screenshots

[MI5 · Accepted solution]

@p21 

Sorry but there is no email.

You can try social media though.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.