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My data won't work. Please help. Phone number is roaming, data roaming is turned

Soong123
Level 1: Joiner
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Hello O2,

I am visiting furnace and was supposed to get 20GB of data but it isn't connecting.  I have to internet connection. I have allowed for data roaming on my phone. How do I get to access the data?

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MI5
Level 94: Supreme
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@Soong123 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"

4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 74: Whizz kid
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By furnace, I assume you mean France. If you have data roaming enabled, here are a few tips to check, @Soong123:

* Make sure data roaming and mobile data is turned on in your phone's settings.

          *  Manually search for another network

           *  If you have an iPhone change your data APN to "mobile.o2.co.uk"

           * Try toggling Airplane mode on/off (it often helps kickstart things)

            * Drop down to 3G and see if that helps.

            * Contact O2 to see if there are any roaming bars on the account

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

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