My data won't work. Please help. Phone number is roaming, data roaming is turned

[Soong123]

Hello O2,

I am visiting furnace and was supposed to get 20GB of data but it isn't connecting.  I have to internet connection. I have allowed for data roaming on my phone. How do I get to access the data?

[MI5]

@Soong123 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"

4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[pgn]

By furnace, I assume you mean France. If you have data roaming enabled, here are a few tips to check, @Soong123:

* Make sure data roaming and mobile data is turned on in your phone's settings.

          *  Manually search for another network

           *  If you have an iPhone change your data APN to "mobile.o2.co.uk"

           * Try toggling Airplane mode on/off (it often helps kickstart things)

            * Drop down to 3G and see if that helps.

            * Contact O2 to see if there are any roaming bars on the account

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.