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p21
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on ‎16-07-2022 19:01

on ‎16-07-2022 19:01

with the chat adviser having confirmed applying a waiver of unforeseen and unexpected charges nearly two weeks before the billing ( i have the screen shots), it hasn't shown. should i just wait?

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MI5
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on ‎16-07-2022 21:45

on ‎16-07-2022 21:45

@p21 

Sorry but there is no email.

You can try social media though.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-07-2022 19:15

on ‎16-07-2022 19:15

@p21 

Best to check as live chat isn't totally reliable.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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p21
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on ‎16-07-2022 19:25

on ‎16-07-2022 19:25

Thanks M15, an email contact would be useful, as i am now overseas and could attach the screenshots

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MI5
Level 94: Supreme
In response to p21
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Registered:

on ‎16-07-2022 21:45

on ‎16-07-2022 21:45

@p21 

Sorry but there is no email.

You can try social media though.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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