Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎07-12-2018
Accepted Solution

bill

Hi 

 

i ususally pay my bill by text and did so yesterday early morning before i realised that 02 was down. I sent the YES to pay bill. I also topped up data as i thought id run out haha but i had not. Anyway i aint had a text re my payment so unsure if its paid or pending i aint going to pay again until i find out but cant get through to live chat.

Any ideas how long a wait it is for live chat

 

Level 63: Greatness Assured
Posts: 12,586
Registered: ‎31-03-2010

Re: bill

@paula1 The wait will be considerably long today, as you would imagine it would be under the circumstances. 

I DO NOT WORK FOR O2

Highlighted
Posts: 88,257
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: bill

@paula1 

You can check if the bill was paid in your MyO2 http://www.o2.co.uk/myo2 

You can also check if the payment left your bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,773
Registered: ‎23-07-2014

Re: bill

Hi @paula1, how are you getting on with this, did you manage to check your payment in My O2 as mentioned above since you last posted? Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature