been waiting 2 days for a sim to be unnbarred

[Anonymous]

Daughter lost her phone on holiday so got it blocked.

We now have the phone back and been waiting 2 days for it to be unblocked.

She can use all her apps etc but cannot make calls or text.

2 webchats later and now cannot contact them still cannot use it.

What else can we do?

To say am not happy is an understatement

[jonsie]

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@Anonymous wrote:

Why are people bothering with o2????????? years i was with them , but as pay as you go i was treated so poorly when i made a complaint i left, and am now with EE - fantastic customer service. O2 do not care leave them ....  

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You're happy then....so why come on the O2 forum, you should be spreading your happiness on their forum. Feel the love!

[Anonymous]

back to topic ! LOL

I have now got it working in full on another phone

so is the phone blocked or goosed?

gonna try and get into o2 shop this week

[Anonymous]

Sounds like the imei is blocked if the sim is working in another phone

[jonsie]

Call 202 in the morning and request they unblock the IMEI.:smileywink:

[Anonymous]

thank you will do and will update

[jonsie]

Good luck, hope it gets sorted now you know the problem.

[Anonymous]

well called customer services and still no further forward.

The agent told me that and insurance company blocked the phone yesterday and o2 will do nothing more.

There is no insurance on the phone with any one - its still under warranty with o2

I asked her why they have given a 3rd party access to my account without my authorisation

So now waiting on a manager calling me back.....

I am getting quite angry now

More info

[Cleoriff]

That sounds rubbish to me? How can insurance block the phone if you have no insurance? This is down to O2 in my opinion and you need to keep chasing them up...

[MI5]

Oh joy - another monumental mess up 😞

[jonsie]

How to complain

Also email the CEO's office, Google is your friend!