been waiting 2 days for a sim to be unnbarred

[Anonymous]

Daughter lost her phone on holiday so got it blocked.

We now have the phone back and been waiting 2 days for it to be unblocked.

She can use all her apps etc but cannot make calls or text.

2 webchats later and now cannot contact them still cannot use it.

What else can we do?

To say am not happy is an understatement

[MI5]

It is always best to call CS.
You can call 202 for contracts or 4445 for payg from any O2 working phone or there is a landline number on this link http://www.o2.co.uk/contactus

[jonsie]

The sim can be unblocked straightaway but if the handset has been IMEI blocked it takes a few days to remove the block.

You do need to speak to customer service to confirm that this is being done.

Contact us

[Anonymous]

I have the have said the sim and phone are both active and that only the sim was blocked and unblocked

[Anonymous]

have just tested the sim on another phone and it works

put back in original phone and it doesnt....says sim not registered on network so now thinking its the phone

[jonsie]

It sounds like they barred both sim and phone. As I said you need to call customer service.

Put the sim in the other bphone and call 202 in the morning.

[MI5]

They always block phone and sim card as a matter of procedure.
Call on the numbers I gave you and speak to CS when they are open.

[Anonymous]

Why are people bothering with o2????????? years i was with them , but as pay as you go i was treated so poorly when i made a complaint i left, and am now with EE - fantastic customer service. O2 do not care leave them ....  

[MI5]

In your opinion

[Anonymous]

@Anonymous you are entitled to your opinion but people aren't going to leave just because you tell them too. Once you left, another happy customer replaced you