been waiting 2 days for a sim to be unnbarred

[Anonymous]

Daughter lost her phone on holiday so got it blocked.

We now have the phone back and been waiting 2 days for it to be unblocked.

She can use all her apps etc but cannot make calls or text.

2 webchats later and now cannot contact them still cannot use it.

What else can we do?

To say am not happy is an understatement

[Anonymous]

I already have

I have also asked for o2s data controllers details to report a breach of DPA as they have allowed a 3rd party to access my details without my consent

[MI5]

It's not a breach of dpa but it is a screw up.

[Anonymous]

What a mess

[Anonymous]

I replied to the post/ as normal o2 are being crap as put on my facebook, i just said leave . thats all not asking or telling people to leave

[Anonymous]

Actually you did. Part of your previous post

O2 do not care..... Leave them

[Anonymous]

Well as expected no call back from the manager as promised yesterday.

Back on the phone again

[jonsie]

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@Anonymous wrote:

Well as expected no call back from the manager as promised yesterday.

Back on the phone again

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Good luck, why do agents promise call backs with absolutely no intention of doing so or checking with the manager. Pathetic.

[Cleoriff]

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@jonsie wrote:

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@Anonymous wrote:

Well as expected no call back from the manager as promised yesterday.

Back on the phone again

---

Good luck, why do agents promise call backs with absolutely no intention of doing so or checking with the manager. Pathetic.

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It is such appalling service. ...no consideration for other peoples wasted time and effort

[MI5]

No call backs was a standing joke with O2 on the forum going back years.....