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Help required - I have lost data

Anonymous
Not applicable

Hi,

 

I bought a mobile wi Fo Dongle with 5Gb data for 90 days

I did not use all of it but a couple of days before expiry I bought a 1Gb top up.

Howver I now onloy have 1Gb... why did I lose teh rest? How do I get it back..

 

Can someone pelase advise.

 

thanks

 

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Cleoriff
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Hi @Anonymous We have no access to your account so you should be contacting CS to ask about this. Anything we say will only be a guess

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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I can only assume the pre loaded data has expired, leaving you with the 1Gig you bought - I don't believe O2 roll data over.

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jonsie
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It will have expired after the 90 days. Likewise the 1GB will expire after 30 days.

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MI5
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They used to roll data over but stopped it in April this year.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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