been disconnected

[reeganjames23]

I had a little trouble with my bill due to the covid virus so I set up.an agreement to make a payment the end of the month
o2 had agreed and put it in place 3 days later I cant even ring o2 or make any phone calls when I ring o2 on another phone giving them my number the automated service says it's a pay as you go number !!!!

[Cleoriff]

@reeganjames23 

You need to contact O2. Borrow a phone, use a landline or use Skype. All info in this guide

Guide: Coronavirus Community Help and SupportNumerous numbers to choose from. Press any option. The number 0800 587 4005 has a high success rate in getting through to an advisor.

You also need to explain that you were given a payment extension but the automated system has cut you off.

[Marjo]

Hi there @reeganjames23 , how are you getting on this week? Did you manage to get reconnected after you last posted?