Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Struggling to pay my bill

Hi all I'm really hoping someone can help I am really going to struggle paying January's bill due to illness and receiving only ssp in December and I was looking for some support options. I have called the payment support line and I keep getting thro...

Resolved! Moved to O2 and transferring old number

I have just joined O2 and completed the process to transfer my old number. My number did seem to transfer yesterday (14-dec-2021) and all was great for a while. By the afternoon my phone lost connection and since then is not connecting to O2. I have ...

Resolved! Sim number not changed

My sim number is still not changed.

Resolved! List of calls made

I need to see a list of the phone calls I made in December 2020. How do I do this please?

Resolved! Upgrade

Can anybody help I phoned up to complain about my upgrade which is originally 22nd December but 02 screwed my account up put it back to 26th April sent a complaint via email phoned up yesterday advisor I spoke to filled out a form while I was on phon...

Mast in area not working

I moved to O2 from EE in February 2020 and a mast in my area hasn’t been working the entire time. I get no signal at home. I use wifi calling but this is no use for receiving text messages from family members that don’t/won’t use apps. Really not the...

Resolved! Roaming

I'm currently in Moscow for a short stay and expecting an important call this afternoon from Britain. Does this cost me as well as the caller? Russia is not on the bolt on list.

Resolved! Online Onboarding process for SIM only Monthly Contract

Hi,Anyone who can guide regarding checklist of things required to get "SIM only monthly Contract"Thanks

Resolved! Ordered phone

I ordered a 2 Samsung phones over a week ago now and received a text saying it’s our of stock, can you tell me when I will be receiving my item? Its under the name xxxx xxxxxx xxxxxxxxx x xxxxxx xxxxxxxxx phone numbers xxxxx xxxxxx ‭xxxxx xxxxxx [Mod...

Resolved! Bill

O2 cheats after talking to a colsuntant yesterday I found out that I was charged with additional fees of £ 19.41 for the Internet, I have 2.2 GB used. I have an unlimited subscription and they sent me a text message ;;;; Just a reminder that you can ...

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