Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...
Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Hi,I have a Samsung Galaxy J5 which I took new with O2 and finished paying the monthly handset rental over a year ago and also completed my contract.I am still happy with the phone but find myself paying the same monthly tariff even though I am no lo...
Ordered a phone for a Christmas present [Personal details removed] on the 4th of December still not heard anything from 02 called today and have to wait for another 48 hours for a response is this normal
Hi I’m wondering if I could get a new SIM card my old one got lost
Hi,Just curious as to whether I am able to add my current bill onto next month as I don't have a bank card until the end of the week when I get back into England. But need my phone for work.
Is there any way to view itemised bills older than 6 month?The section of my account only shows bills from October 2019 and I'm needing access to bills from June/July 2019.Thanks in advance for any help.
I’ve had a new sim and transferred my number across with a pac code. The number seems to have transferred but my data isn’t working at all. I’ve turned my phone and data off and on and put it on airplane mode. What else can I do?
I need to set up a direct debit please
Hi, I ordered an Apple Watch series 7 for delivery. They have emailed to say it’s out of stock and will email again when it’s in stock. Can I cancel delivery and pick it up at my local store?
I hope someone can help I have tried to contact credit file referrals on 2 occasions and not had any luck I desperately need this sorted or it is going to affect my mortgage. spoke with an advisor about 2/3 weeks ago in o2 and was calling to change m...
Hey Is there a way to change the payment date without getting in touch with Customer Service? It seems the waiting times are impossibly long and the webchat on the app doesn't seem to work since yesterday morning - stating the web agents (or somethin...
