Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Hi, i lost my phone in August sometime and has only just realised I have insurance with my bank. Am I still able to go ahead with it even tho it’s been a few months. Also can I have another sim card sent out to me please.

Changing for lower plan

Hi I have a pay monthly 18months plan and it is gonna finish in 2 months and since I am moving next month for a year or two to Dubai I want to change my plan to a minimum but I cant see that option. Obviously I am gonna have there different operator ...

Replacement iPhone XS same sim card, not working

After my previous iPhone was damaged over the weekend I made an insurance claim and today I recieved the replacement iPhone. I did not request a new sim card, after completing the set up process on the new iphone I still have no network signal, just ...

Contact o2

Why can you never get in touch with o2

Shunt by Level 1: Joiner
  • 1 replies
  • 0 kudos

WiFi London Tube

Why isn’t working? A lot of problem with WiFi extra.

Qba by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sim swap

I sent a text to activate my old sim, o2 confirmed the new sim will be active ‘soon’ but that was 7 hours ago!! My old sim stopped working immediately and the new sim still isn’t working??ive been turning the phone on and off with no joy. Is this nor...

Abi_bach1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ask for a bull on an account I don’t have

I posted here a while ago and thanks to some helpful comments I managed to cancel my daughters phone contract despite not being able to access her phone (first part 02s fault second part not O2s fault). Thanks all. I paid up the remaining part of the...

Tinjohn by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unlock my phone

I have a old phone that I need to unlock, my phone number was 07711017331 and it was the 4s iPhone

Guilford by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! You're out of your minimum contract term for your Airtime Plan.

HiThanks in advance I received this today and check the system. It said my minimum contract terms ended October 2019! This is the first time I have had one of these.Can anybody help? I pay for three phones and all have had the same message. I didn't ...

Omid2012 by Level 1: Joiner
  • 7 replies
  • 0 kudos