Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 279482 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade date extended by 3 months

Hi I was due my upgrade in 1 month but I’ve looked at my upgrade status and it’s been extended by 3 months. I’ve never missed a payment or anything so can’t understand why this has happened.

Rooney by Level 2: Apprentice
  • 1891 Views
  • 8 replies
  • 0 kudos

Resolved! It looks like I've been being charged TWICE for Disney Plus!

So, I very rarely check my bills. I didn't think I had to. I've always just trusted that O2 has been competent and honest.I've been going through my bills for the past tax year for my tax returns, and I've been shocked to discover that, although my b...

Resolved! 02 open

Hi does anyone have any idea how to add the 25% discount with o2 open 

Leanne8 by Level 1: Joiner
  • 453 Views
  • 1 replies
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Resolved! Failed port from Virgin Media to O2

Like others I too have problems with a port of my old Virgin Media number to O2. I submitted the PAC before Christmas and was told the port would happen on the 28th. Port hadn't completed by the 29th so I rang and was promised a resolution by 6pm tha...

Jerry777 by Level 1: Joiner
  • 1848 Views
  • 6 replies
  • 0 kudos

Number Port Gone Wrong

Hi. I've been waiting for my old (Three) number to port over since 29th December, which is when the old SIM was disconnected. My new O2 SIM has been saying "SIM not provisioned" since that date, so I've had no signal or data since then. Live Chat are...

J_Mitch84 by Level 1: Joiner
  • 716 Views
  • 3 replies
  • 0 kudos

Resolved! No service

My phone is saying no service and can’t turn mobile data on it’s saying I need to do a update but it’s updated and no update available

Resolved! Change Upgrade Choice

Just wondering whether I can change the colour of the phone I selected for my upgrade. My order is currently awaiting stock, according to the order status, and they'll send it to me as soon as it arrives they say. If it's okay, can I stop by a store ...

Anonymous by Not applicable
  • 713 Views
  • 3 replies
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Resolved! Mobile Number Transfer

I moved from EE to O2 a fortnight ago yet my old number has still not been carried over to my account. I was promised (on 23rd December) that this would take place on 29th December by 6:00pm. Still waiting. Really frustrating.

mhk58 by Level 1: Joiner
  • 737 Views
  • 3 replies
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Resolved! Sim

I want to cancel my SIM card, but keep the device 

Nicole19 by Level 1: Joiner
  • 765 Views
  • 3 replies
  • 0 kudos

Signal Issues

Has anybody had any dealings with o2 regarding signal issues. I can only receive a max of 2 bars and h+ (data). There are not any problems with the network, and I am paying for a plan that I can't use. Just wandered if anyone else has experienced thi...

TempoS by Level 1: Joiner
  • 817 Views
  • 3 replies
  • 0 kudos