Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fraud - Petra Akoto

This number called me claiming to be O2 and I have them a 6 code and the call ended. it dawned on me that this might be fraud I need to protect my account This was the number - 020 3129 8786 when I call back, it doesn’t ring

Resolved! Bills and Threats

Not happy... So, recently, I was diagnosed with a tumour in my head, and was forced to leave my job because of it, and as such, I've been unable to pay my bill as of yet. I've tried to contact o2 about this multiple times and have failed. I've told t...

Resolved! Report issues with network problems not resolved from past two months

Network problems

Resolved! Rejection of keeping number

I have submitted a request to keep my pay as you number and have transferred on to my new pay monthly contract

Resolved! unclear charges

Hi, I'm on a monthly contract and had a credit on my phone. I've been charged £5 this week and I'm not sure why. I still have mobile data. Thanks

Resolved! Calls drop

I had the samsung 10e it kept dropping calls for months they eventually sent me a new samsung 10e .But it still kept doing it so my wife just got me the samsung a52s.And guess what its still doing the same I cant get through to o2 to see if they can ...

Resolved! PAC code invalid

I received my new o2 phone and sim today (14/12/2021), I then requested a pac code from my old provider virgin, called o2 customer services and advised them. I then received a text message on the number I’m trying to port a couple of hours later sayi...

SMS messages sent via incorrect number

I recently moved my number across to O2, everything is working accept SMS/iMessage service. When I message a contact it is coming from the temp number I got from o2 before my number was moved across. If contacts send message to my ported number it wo...

Resolved! apple watch

i want to add a pay monthly watch to my bill but it is saying i need to connect it to my phone number? does this mean i could not pair the watch with another number?

Resolved! Activate my new sim only

Need to activate my new sim only

O2

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