Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges on phone bill

How do you actually get to speak to someone regarding charges on your bill?

Resolved! I bought my new contract upgrade and price not happy

Hi and respect actually 10 days ago I upgraded my data and you gave me a iPhone 40 promax with 150 GB Internet but the price is so expensive for me because I paid 450 GB 31 pound a month which means it’s too expensive. I can’t get the other company. ...

Resolved! Move airtime contract to new device

I currently have a Samsung watch contract, I’ve just switched to iPhone, if I buy an Apple Watch outright can the airtime plan be moved onto that from my Samsung?

Is this some kind of sick joke?

I have just landed in Montenegro. I have barely used my phone and I received this text: “You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 233...

Resolved! Switch Up credit check

Hello I have recently upgraded to the iPhone 14 pro. I’ve had a think and I am better suited to the pro max, so I intend to use switch up to swap from the pro to the pro max once it comes back into stock. By using O2 Switch Up, will I get credit chec...

Resolved! I don't know when my contract ends

As a Pay Monthly customer, how do i know when my contract ends

Resolved! Bill

I’ve paid my bill and my phone isn’t on yet how long it take

Resolved! Billing Reference on Bank Statements

Hi, Do the direct debit transactions on your bank statement detail what device/plan you are paying for? I.e if I buy an Apple Watch, will the direct debit payment reference say "Apple Watch" or something similar, or is it impossible to tell what the ...

Resolved! how do i change the spend cap on my tariff?

how do i change the spend cap on my tariff? the help pages suggest live chat but i cannot find any link

Resolved! Claim my offer.

Hello I purchased the Samsung Fold 4 a couple of weeks ago. As part of the offer it said I get to claim the below: 3 Claim a Samsung Galaxy Watch4 LTE on us £0.00 2 Claim a Samsung Note Pack worth £89.99 £0.00 4 Guaranteed £250 when you buy the Samsu...

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