Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Jobsworth and poor Service in store (Salisbury)

Went to pick up a click and collect order today in store as they didn't have it in stock nor did they have any clue to when it would be. I think they need to work on the stock control system. Anyway despite having photo id ( an expired passport clear...

Resolved! O2 Refresh contract

Hi, I’m due to pay my final bill on 6th December on o2 refresh, when should I request my PAC code to my new network?I know you can’t answer for other mobile companies but I don’t want to pay my final bill here and then pay another one two weeks later...

Resolved! Upgrade from sim only

Hello so I upgraded today from sim only to refresh device plan I have my order which says being processed does this means it's been accepted ? Also I received a few emails and cca but I don't no how to sign this? And my o2 app hasn't changed with my ...

Resolved! No one is available

No one is available even though it’s says I can leave a message like a WhatsApp message. Seems like I have to get through to an agent to leave a message then wait for hours.

Resolved! Havent received any emails regarding new contract

I placed a new order for a contract phone at around 2 or 3 am last night, on the last page it said thanks it's great to have you on board, your order is now being processed and will be with you soon. - in the past I've been credit checked before and ...

Resolved! O2 overcharging me

who can I speak to about O2 consistently (despite having contacted them numerous times over the summer and having refunds) overcharging me?

Resolved! Sim non existent

Hey everyone So I'm trying to upgrade and obv I need to confirm it's me through my existing phone numberThe down side is I had my screen replaced on my tablet a while back and forgot to take my sim out and they never returned it to me This wasn't an ...

Resolved! Not received a sim card

i have been billed over £400 for a sim card that I have not received. This SIM card was added to our virgin media account but no SIM card has arrived. I can’t even get in contact with o2. What do I do?

Single invoice for each number

Hi, I have 1 account with 3 phones, Husbands, Daughters and my own. My bill comes accumulated with all 3 numbers as a total invoice. My husband uses his phone for business and can claim this back as an expense. What I am wanting is an invoice for my ...

Resolved! Payment options

Is there an option to pay my monthly bill via a bank transfer? The only options I can see when I log in to the ‘my o2 area’ are a credit card or debit card payment Thanks in advance

O2

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