Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 breach of contract?

Good afternoon all at o2. This is notification that I have taken the decision to cancel this contract as is my right during the cooling off period. the reason I am doing so is in light of the following information that can be found at https://reclaim...

Resolved! New Tarriff

I’ve been offered a new tariff which starts at the end of my contract . Is there an end date for the tarriff as with a contract

Resolved! Iphone 14 promax delivery

Can someone help me? Im waiting for delivery 3 weeks and still nothing.

Resolved! BILL 😡

I phoned customer services twice this month to tell them the network was down in my area.. it was down for 2 weeks then came on for 1 week, then was down again.. thats 3 weeks in 1 month billing period.. the adviser told me they wouldnt charge my lin...

Resolved! Bill and Customer service

I've had a sim only deal which I ordered on the 2/12/2021+ my SIM was blocked from calls, Text and data until the 6/01/2022! When I rang it said my bill was £16(which is correct pmth) Went to use the phone and I apparently still owed £36+? Phoned and...

Resolved! Phone been cut off!

I have had a letter come through to pay £30 and o2 have said they have shut off my services? I can’t make calls or anything, I don’t understand why when I’m up to date with my payments! I can’t get through to o2 because my phone lines have been shut ...

Resolved! Phone order is late

I ordered a new phone on the 12th October when o2 PHONED ME AND OFFERED ME IT. was promised it would arrive within 4 weeks. And it’s almost six weeks and it isn’t here yet ? Still saying out of stock. And I can’t seem to speak to anyone about this ?

Resolved! sim only monthly

Hi, I recently tried to get a better deal on a new sim only but something went wrong in the process, so I logged into my account and tried to see information on my monthly plan , no information available only shows my monthly cost at £0.00 but my bil...

Resolved! Why has o2 set up a new direct debit?

It seems to mention Volt o2 travel

Resolved! Cracking screen

The screen on my Samsung flip is cracking. It's mot 12 Months old yet. Can I get a replacement?

O2

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