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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237368 Views
  • 2 replies
  • 2 kudos

Resolved! RUBBISH O2 SIGNAL

I hardly get 1 bar signal on o2 Been with them for over 20 years and the quality has just gone right down. Is it just me or do others have the same issue

Aa8 by • Level 1: Joiner
  • 3174 Views
  • 1 replies
  • 0 kudos

Resolved! NHS discount

Hi all I recently upgraded and was advised would get nhs discount off bill but would need share proof of employment..which isn't an issue..had all with me day of upgrade but was advised needed to do it after 24 hrs...can't figure out how to do it...c...

Leighmcw by • Level 1: Joiner
  • 895 Views
  • 3 replies
  • 0 kudos

Jobsworth and poor Service in store (Salisbury)

Went to pick up a click and collect order today in store as they didn't have it in stock nor did they have any clue to when it would be. I think they need to work on the stock control system. Anyway despite having photo id ( an expired passport clear...

Resolved! O2 Refresh contract

Hi, I’m due to pay my final bill on 6th December on o2 refresh, when should I request my PAC code to my new network?I know you can’t answer for other mobile companies but I don’t want to pay my final bill here and then pay another one two weeks later...

MK4595_ by • Level 1: Joiner
  • 709 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade from sim only

Hello so I upgraded today from sim only to refresh device plan I have my order which says being processed does this means it's been accepted ? Also I received a few emails and cca but I don't no how to sign this? And my o2 app hasn't changed with my ...

Mel236236 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! No one is available

No one is available even though it’s says I can leave a message like a WhatsApp message. Seems like I have to get through to an agent to leave a message then wait for hours.

Resolved! Havent received any emails regarding new contract

I placed a new order for a contract phone at around 2 or 3 am last night, on the last page it said thanks it's great to have you on board, your order is now being processed and will be with you soon. - in the past I've been credit checked before and ...

Keith65 by • Level 1: Joiner
  • 1115 Views
  • 1 replies
  • 0 kudos

Resolved! O2 overcharging me

who can I speak to about O2 consistently (despite having contacted them numerous times over the summer and having refunds) overcharging me?

TrayB123 by • Level 1: Joiner
  • 829 Views
  • 2 replies
  • 0 kudos

Resolved! Sim non existent

Hey everyone So I'm trying to upgrade and obv I need to confirm it's me through my existing phone numberThe down side is I had my screen replaced on my tablet a while back and forgot to take my sim out and they never returned it to me This wasn't an ...

Kira-2 by • Level 1: Joiner
  • 681 Views
  • 3 replies
  • 0 kudos

Resolved! Not received a sim card

i have been billed over £400 for a sim card that I have not received. This SIM card was added to our virgin media account but no SIM card has arrived. I can’t even get in contact with o2. What do I do?

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