This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237421 Views
  • 2 replies
  • 2 kudos

Resolved! £400 prepaid mastercard

Hi I recently took out a new contract with an offer of £400 prepaid MasterCard. It does state that I will be sent an SMS/email so I can claim this. As of yet I still haven't received either the email or SMS. Does anyone have any idea how long it take...

tbarcup by • Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Major headache with cancelling contract - help needed

Hi, long story short. I ordered 4 sims all pay monthly for my family.I tested just one (mine) and had network issues so decided to go back to old provider.I phoned O2 within the 14 days to cancel all 4 contracts and to get the PAC code for my number....

Johann by • Level 1: Joiner
  • 782 Views
  • 3 replies
  • 0 kudos

No ID for click and collect

Ordered my upgrade to the store got an email saying I needed photo ID which I don’t have is there any way around this they mentioned cancelling the order and having it returned and then to reorder to be delivered to my house but not really been clear...

JordLee by • Level 1: Joiner
  • 1104 Views
  • 2 replies
  • 0 kudos

Resolved! Mobile Data

Hi I have an issue where I have 2 or 3 bars of 4g, and my mobile data won't even load a simple web page. This happens in numerous locations. Very frustrating every time I need to use it it fails me.

Jonosaur by • Level 1: Joiner
  • 571 Views
  • 3 replies
  • 0 kudos

Resolved! Plethora of Bills

Can somebody explain why I am receiving three bills per month instead of one?Alan.

AlanNP by • Level 1: Joiner
  • 588 Views
  • 2 replies
  • 0 kudos

Resolved! Buying 2 things together at O2 online

Hiya. I'd like to buy a tablet and smartwatch together but it won't let me add both to the basket. Do I have to buy them individually?

Resolved! Apple Watch selling and in contract

Hi there, I bought an Apple Watch on contract pay monthly just over a year ago, though it’s just been sitting in a draw. I’ve never missed a payment or anything on it. Can I sell it on, or do I need to cancel anything with o2 first? If I do sell it o...

Jack_777 by • Level 1: Joiner
  • 1405 Views
  • 3 replies
  • 1 kudos

Resolved! Cut off

I receive the message this morning “You've spent more on your mobile since our last message. So you won't be able to text, call and receive calls, add purchases to your mobile bill, make calls on your mobile until you pay £38.00 towards your next bil...

Gabby21a by • Level 1: Joiner
  • 580 Views
  • 2 replies
  • 0 kudos

Resolved! Complaint

This company is a joke to get hold of they reply back and when you want to reply they cut you off I'm still waiting for my 2nd gift card from this joke off a company

Bf by • Level 1: Joiner
  • 456 Views
  • 2 replies
  • 0 kudos
Top