Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Refund

Hi Good Evening all. I've upgrade to s22 but IVE pay extra payments for Phone Charger but 02 send back phone and phone charger back to warehouse. So can get Refund £56.62 please.Thanks in ADVANCE

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! My new sim

I ordered a new sim and I can’t figure out on how to keep my phone number. Also I’m with Virgin media broadband and not sure on exactly how to confirm the double data.

Resolved! Fraudulent activity - customer services won't help

Someone has set up 4 accounts using my address, and not paid their bills. I now keep receiving letters from o2 requesting payment and threatening further action, despite having told o2 customer services numerous times that this person has never lived...

Resolved! Refund

I have applied for my refund after returning my device at the o2 store. I have tapped my card against the card machine but I have not gotten my refund yet its been a couple of hours. is this delay normal?

pixel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! unauthorised charges for premium service

helloI have just noticed that my o2 mobile bill has been around the double it should be for past three months, possibly longer. I had not been monitoring my account. After sometime googling around I have discovered some premium txt service number pro...

surjit by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling order

hello, would you be able to tell me if my current order has been cancelled?

Resolved! Sim not working

I made a contract om Monday 28/03/22 and the sim card is not working. Can’t use any Data or sms on minutes

Biancaa by Level 1: Joiner
  • 1 replies
  • 0 kudos