Porting issues

[Sam253]

This is now the third time that I'm trying to port my number from virgin to o2. It's supposed to happen tomorrow but I haven't received a text (when should I get this??) saying it's been booked in (same as last time) which does not make me have any faith it'll happen tomorrow. 

I don't want to loose my number that I've had all my life...can someone please help?!

[MI5]

@Sam253 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Sam253]

I've contacted them by phone the first then then online chat the second time. I need someone who knows what they are doing to find out what the issue is and actually fix it 

[MI5]

The social media team will sort it for you @Sam253 

[Bambino]

I'll ask an O2 advisor. @O2Ryan, @O2Emma, or @Anonymous can one of you please assist @Sam253?

[O2Emma]

Hi @Bambino I will pick this up thanks.

[Sam253]

Thank you!

[O2Emma]

Hi @Sam253 I will send you a private message to look into this for you.

[Sam253]

Thanks!