Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Card Payment Not Accepted

I manually top up my phone every month through the website, no issues there. However I'd like to switch to a rolling plan and have it set up to direct debit. I've tried two different debit cards and both were rejected. Also tried different browsers. ...

Resolved! Invoice

We’re is my invoice number to claim galaxy buds?

Resolved! Switch Up Monthly Payments ?

Hello new here, I am currently on a Sim Only O2 contract but am thinking of going to a Phone Contract with Switch Up but i can’t find out the ins and outs of it. What i can’t get my head round is how the monthly payments work ? For example if i get a...

Resolved! Number swap issues

Hi, I requested a new number yesterday via web chat, and immediately my phone lost service, that's fine I was expecting that, told all services should be restored within 24 hours. I'm now over the 24 hours, and still have no service at all! I can dia...

Resolved! Sending messages to a 5-digit premium number - error message 0 - please help!

Hi, I have a Samsung S21 on O2 on a pay monthly contract. Since the dawn of time, I've been able to send messages to premium numbers (it's only to enter the odd competition - nothing dodgy). In the last week or so, when I've been trying to send a mes...

Resolved! Delivery dates

Hi. Recently upgraded my phone. At the time was advised there would be a wait of around four weeks. I’ve upgraded a bit early so my current phone is fine and so was the estimated wait. Today went on for a bit of a look at current wait times. Interest...

Resolved! Choosing date to port

Hi moving to O2 process has changed since I did it 2 months ago in that I was able to select a date for transfer, my son is now in the process and currently waiting for SIM to turn up but has no idea what date the porting is due on…he wants to select...

Resolved! Galaxy watch5 pro

I thought I was able to make calls whilst I was away from my phone, but it only let's me do emergency calls. I was never offered minutes with my tariff. I have 1G per month but I don't seem to be able to use WhatsApp to make calls neither. Any ideas ...

24 hours upgrade

This network is so [Removed] . I can't believe I have to pay for this service. I upgraded my phone now I can't make any calls. I called o2 and a woman from o2 customers service called Mapisa said that any one upgrading network will not work for 24 ho...

Resolved! Issue paying device plan

I need to pay the device plan for one of my devices however when I go the payment section on 02 app it says there is an issue, please try again later. How do I resolve this and pay the plan

O2

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