Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract is ending

My contract is ending and I’d like to keep myphone and not upgrade. How do I change to a sim only contract?

Resolved! Has anyone else been awaiting confirmation of an order after paying an upfront fee?

I am just wondering how long people have waited after applying and paying the upfront fee? It has now been over 48 hours now and I am wanting to go elsewhere for a black Friday deal.

Resolved! Discount on bill

I should have a 25% discount on my bill but I can’t see that on my bill?

Resolved! Cancel my account

Hi - I have a SIM-only account where I pay a set amount monthly by Direct Debit for a certain amount of data, messages and hours. I would now like to leave O2 and will be obtaining a PAC code. Do I need to give notice to O2? Can I just leave? What ha...

Resolved! Premium/Info services not listed on the checker

On this page...https://www.o2.co.uk/business/support/billing/premium-service-checker..I enter the service numbers given on my bill but they are apparently "unknown" to O2! The numbers are shown on my bill as : - 00089572777 - 00089170007 (this one sh...

Resolved! Negative Balance due

My pay monthly bill is due tomorrow and it is negative. can i get it paid back into my bank or does it go into next month

Resolved! iPhone 14 pro max order

I have ordered my new iPhone 14 pro max 3 weeks ago yet still waiting for it to arrive has anyone else had similar issues?

Resolved! Leaving my contract due to lack of coverage

I just joined on the 8th of October from Virgin, and not sure how else to explain it but I am in the same areas as I usually frequent for work & home etc, and I am getting zero calls most of the time. I get text notifications to say I have voice mail...

Resolved! Ending contract

Hi there, I’m on a 24 month 02 refresh contract which doesn’t end until December 2023 so I’m nearly half was through, however if I was able to pay off the phone fully now, would I still be tied in with 02 to continue paying off the sim/contract eleme...

Resolved! Plus Plan help

Hi I've upgraded to a PLUS plan and I've spoken to O2 but am still a bit confused...When I go to the US, can I make a phone call to a US phone number without a charge?When in the US, can I call a UK number or UK mobile number without a charge or shou...

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