Solved: Ending contract

66Margo66 · ‎17-11-2022

Hi there, I’m on a 24 month 02 refresh contract which doesn’t end until December 2023 so I’m nearly half was through, however if I was able to pay off the phone fully now, would I still be tied in with 02 to continue paying off the sim/contract element of the deal or can I walk away from 02 and start a new deal with another service provider without any issues ?

MI5 · ‎17-11-2022

@66Margo66

If you pay off the device plan you can leave for free.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎17-11-2022

My O2 should tell you exactly when the contract ends, but yes, you will be tied into the SIM element for 24 months

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-11-2022

@66Margo66

If you pay off the device plan you can leave for free.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

66Margo66 · ‎17-11-2022

The question now is who is correct as I have been given 2 opposite answers

jonsie · ‎17-11-2022

@MI5is correcct

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-11-2022

@66Margo66

The guide I posted explains it all for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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