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on 18-11-2022 08:51
Hi - I have a SIM-only account where I pay a set amount monthly by Direct Debit for a certain amount of data, messages and hours. I would now like to leave O2 and will be obtaining a PAC code. Do I need to give notice to O2? Can I just leave? What happens to my Direct Debit?
Many thanks
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on 18-11-2022 09:02
You need to follow the cancellation process which will close down your account.
O2 will stop your DD when complete.
Guide: Cancelling Your Contract
Guide: How to get your PAC [June 2021 Update]
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on 18-11-2022 09:02
You need to follow the cancellation process which will close down your account.
O2 will stop your DD when complete.
Guide: Cancelling Your Contract
Guide: How to get your PAC [June 2021 Update]
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-11-2022 10:16
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on 18-11-2022 10:16
Once you use your PAC code it triggers the disconnection process for O2, and they will then create a 'final bill' so don't cancel your direct debit until after this has been done.
If you don't use a PAC then you will need to give 30 days notice to leave and keep your direct debit until any final charges have been paid
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on 18-11-2022 10:19
No notice period is required once the minimum term has been met.
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