Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill not showing as paid

I have paid my bill, its showing as having gone through and been taken from my credit card but is still showing as overdue on my account. Do I need to ring O2 or should I just give it time? I usually recieve a payment email but haven't yet

Resolved! New tariff

Hello I want to change my tariff but they are all so much more expensive than what I'm paying at the minute. Why is this?

Resolved! Double billed & no way of contacting customer support

Can anyone advise please as it’s not possible to contact o2. No customer service email, can’t get through on the phone and online chat is basically not in use by them. Problem I need resolved/ an answer to is why i have (again) been double billed?I h...

Resolved! Lost phone

Hi i have lost my phone can you send me a sim replacement pls

Resolved! Battery issue

Need to replace this phone as the battery keeps getting hot and going flat very quickly

Resolved! cancel in 14 days

Last week I went into O2 in Hampstead and changed my plan on my mobile .I was told there was a free tablet so I took it.Now I see that I have been sold it and signed up to another plan on number This was never my intention. I was tricked.I would like...

Resolved! cancelling my contract

I have a tariff-only contract that runs out in September, and which began in 2021, if I cancel this now, would I incur charges and/or have to pay the rest of the contract? Or would there be no charges/payments required since there are only 8 months l...

Resolved! Took phone deposit but declined my request for a phone

I started the application for a new phone and they took all the details and I paid the deposit of 30 something pound and it’s been taken from my bank but after that it told me I wasn’t eligible for the phone, what do I do?

Resolved! Transferred from virgin mobile.

Transferred from Virgin Mobile. How long before arrival of sim card?

Resolved! Changing direct debit account details

Hi, I'm trying to change the account that my O2 direct debit is taken from. I'm doing it on the app but when I input my new bank account details it says they're not valid. They are 100% valid and correct. Tried using O2 chat which is utterly abysmal ...

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