Solved: activating apple watch

SeaSportsSue · ‎01-02-2023

To whom it may concern.

I was bought an apple watch with cellular for Xmas. Since that day 25th December 2022 I have been waiting for O2 to set up the watch on my tariff.:

“we are setting up your apple watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours call 202 for free from you O2 mobile quoting reference code 08”

This message has been there since 25/12/23

I have called the number above several times since then – when I have managed to get through to speak to someone I have been told someone would get back to me within 5 working days: this has never happened.

I have spent hours and hours on hold; as I type I have been on hold for over 2 hours!

The online chat doesn’t work a message came up saying it’s currently closed.

The voice activated help on the phone line doesn’t work – it simply keeps telling me “ if that’s all you need you can hang up” !

I have tried to book a call back; first available is in 7 days’ time.

I have been into the nearest O2 shop they were no help at all!

You are a communications company – please communicate! My mobile number is [Personal details removed]

I think this is probably the worst service I have ever come across in my life.!

MI5 · ‎01-02-2023

@SeaSportsSue

Make sure you have the latest firmware on both your phone and watch.

If you still need help, you can contact O2 on social media.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-02-2023

@SeaSportsSue

Make sure you have the latest firmware on both your phone and watch.

If you still need help, you can contact O2 on social media.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

SeaSportsSue · ‎01-02-2023

Thank you!

MI5 · ‎01-02-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

kkrox · ‎26-02-2023

Hi - did you ever get this resolved? I have the same issue and still not resolved. 02 not very helpful so far.

pgn · ‎26-02-2023

@kkrox wrote:
Hi - did you ever get this resolved? I have the same issue and still not resolved. 02 not very helpful so far.

See my answer here, @kkrox : https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Cellular-not-activating/m-p/1605371/highlight...

Links to O2 Social Media Team here

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