Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly plan bill start date

Hi, I just joined O2 on 23/11/2022 and was switching from another network. The new sim hasn't arrived today (27/11/2022) yet but just found out my monthly bill started on 23/11/2022. Just wondering shall the billing start on my day of activation or t...

Default of £7.00 registered on Credit file for no reason and does not respond

I have been an o2 customer since 2011 and had several numbers with them. It appears that o2 registered default on my credit file for balance of £7.00 for one of the numbers without any consideration, contact or letting me know. My average bill ranges...

Resolved! 02 Redeem

Hi, Wonder if anyone can help me. I have redeemed the O2 £200 Mastercard, it is due to be sent to my main email. This address has basically been hacked on me and cannot gain entry to it anyone. Is there a way I can change the address that this is sen...

Resolved! Change of Address

Hi I'd like to ask how can I change my address inside O2. I've logged in and clicked on my number on the O2 website. I'm then taken to a page that allows me to manage my account. When I click on it. I see a paragraph calling Billing Address. It says ...

Resolved! Am unable to send text messages from my note 9.

I have tried every suggestions found on previous community post. Cleared cache and data. Downloaded and tried Google message app. Called O2 so many times. Still nothing works. The sim won't even send message from another handset

Resolved! Not letting me pay a late payment

Hi yes I am trying to pay a late payment and it won’t let me

Resolved! No network provider

been having problems with internet. 02 called me said they sending out a new sim card i said ok they explained how to swap it said it woukd be here in 3 to 5 days. 1 hour after can my sim stops.working saying no sim provider. Cant text call or intern...

Resolved! New phone

Wanting to do an early upgrade (not due till may 23) Seen a cheaper option and better data allowance thru another site still with o2 can I purchase the new phone via the new company still? How do I go about paying and cancelling my old contract.Thank...

Resolved! O2 / Virgin Media Volt - Very slow speeds

As part of my renewal with Virgin Media, I was offered an unlimited data 5G SIM. The purpose of the SIM was to use in my car as a personal hotspot for any devices I may have (Dash cam, phones, kids tablets, etc.) however the speeds seem terrible on t...

Resolved! Using Pay Monthly phone in Egypt

I want to use my UK O2 mobile in Egypt. Query 1: I can't find Egypt on the lists of Europe Zone, Inclusive Zone or O2 Travel Bolt Ons. Am I right in assuming that therefore I will be able to use it, but that calls will be charged at standard roaming ...

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