Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £300 giftcard

Has anyone successfully received the promotion gift card? I activated it just after signing up and am aware of the t's and c's will get it on 90th day wait 95 etc. But will they automatically send it to me on 90th day? (Which is in a few days time) k...

Resolved! My bill

How’s it going my bill was cut off due to me being late on paying it I’ve recently paid the bill yesterday and it’s hasn’t been put back on can I know why please

Resolved! Charges USA

Is there a bolt on for charges USA

Resolved! How to apply O2 discount code

I've just renewed my contract and have a discount code but I am struggling on how to apply it to my account. The step by step guide doesn't help. What do I need to do?

Resolved! Step by step guide

Looking to - (1) Swop my O2 sim to another phone, changing the telephone number to the number that previously was on the destination phone (closing down a PAYG Smarty contract in the process on that phone). I am on a contract with O2 that has penalti...

Tarriff change

if I change my tarriff (more data) will I lose my switch up bolt on and 25% open discount?

Resolved! Service and payments

My bill for this month has been paid with screen shots as proof. However my calls texts and service has been shut off aswell as my access to my02

Late payment

Hi, I’m late on my monthly payment as I get paid every 4 weeks and every month o2 try’s to take the payment out the week before I next get paid so I usually have insufficient funds in my account. I’ve tried to contact o2 to let them know why I’m late...

Resolved! Spend cap query

I have a £5 spend cap with o2 to stop me going over my allowance. I have looked into my o2 account and this says it’s still active. I have just received a text from O2 saying I have hit my £51.50/50mb allowance. If there’s a £5 spend cap in place why...

Resolved! O2 switch up

Hello, I have o2 switch up on my account and I just wondered If I would be credit checked for switching? Thankyou

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