Direct Debit taken off despite being cancelled

[Tmitchell957]

Today i have found out that O2 has taken £10 from my account despite the fact that the direct debit was cancelled on 23rd December to avoid a double payment as i had already paid my bill manually using my debit card as i usually do.

Is it possible for that extra £10 payment to be refunded as O2 has now put my account £10 in debt.

[Bambino · Accepted solution]

@Tmitchell957 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support