Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Urgent Help Needed Please

I've just discovered o2 have placed a default on my account for £13 in July. The contract was cancelled within 14 day cooling off period last May (i have email conformation). Since then, I have never received any bills by either post, email or text. ...

Security question

Trying to change password cant remember security question

Resolved! Use my phone aboard

Can I use my phone in EU

O2 text me to say they are unable to port my old number

I am in the process of moving my account to O2. Having filled in the relevant online forms to do so, O2 text me to say they are unable to port my old number so I ring the number given on the text. I am then asked for a login pw which they want me to ...

Resolved! Charges abroad

Hi I have received a bill with £42 of charges for mobile data abroad , which I would like to understand where these came from - when I landed in Egypt on 17th oct I was in aeroplane mode , I then turned off my mobile data and stopped using data until...

Dj

hi i have made a hold on my account to 20gbp so it won't go over and my last bill was 141gbp....

Resolved! Having issues trying to port number from Virgin Mobile to o2

Hi I've just changed my phone contract from Virgin Mobile, moving to o2 via their collaboration, to a pay monthly plan.Requested a PAC code from Virgin - no issueReceived the o2 sim - no issueSigned into My o2 online - no issueWent via online chat to...

Resolved! Monthly plan bill start date

Hi, I just joined O2 on 23/11/2022 and was switching from another network. The new sim hasn't arrived today (27/11/2022) yet but just found out my monthly bill started on 23/11/2022. Just wondering shall the billing start on my day of activation or t...

Default of £7.00 registered on Credit file for no reason and does not respond

I have been an o2 customer since 2011 and had several numbers with them. It appears that o2 registered default on my credit file for balance of £7.00 for one of the numbers without any consideration, contact or letting me know. My average bill ranges...

Resolved! 02 Redeem

Hi, Wonder if anyone can help me. I have redeemed the O2 £200 Mastercard, it is due to be sent to my main email. This address has basically been hacked on me and cannot gain entry to it anyone. Is there a way I can change the address that this is sen...

O2

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