Solved: Charges when outside UK

PML60 · ‎07-01-2023

I have incurred excessive charges whilst outside the UK and Europe. My phone was on airplane mode and I used hotel Wi-fi.
Is it possible to obtain more detail regarding these charges?

pgn · ‎07-01-2023

Using the web version of MyO2, your bills should help: Guide: How do I get to the 'Download Bill' page?

Failing that, you will have to contact O2 CS, via 202 as your phone is PayMonthly, or via Social Media, links below this post, @PML60.

Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

pgn · ‎07-01-2023

Using the web version of MyO2, your bills should help: Guide: How do I get to the 'Download Bill' page?

Failing that, you will have to contact O2 CS, via 202 as your phone is PayMonthly, or via Social Media, links below this post, @PML60.

Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

O2