Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mast in area not working

I have 4 numbers with o2 and had numerous texts over the last 2 months saying the local mast isn't working properly ... I can only make cals via WiFi.. how do I cancel all my phones with o2

Resolved! Order

Hi, I ordered a IPhone 14 pro max yesterday for a click and collect delivery for the 14/01/23, I have received all the documentations and email saying thanks for your order and it’s full steam ahead however the tracking on myo2 just says order confir...

Resolved! Travel abroad

I'm going to Thailand from UK on Sunday. I was looking at the Travel bolt-on. Presumably if I use Wi-Fi and WhatsApp while I'm there, I won't need the bolt-on? (I only text and make calls - minimal use of data).

Resolved! Credit Check

I have been an O2 customer for some time and with a perfect credit score.I have just applied for an additional SIM for my disabled mother so I can pay for her bills, and I have just been declined for no reason. With whom do O2 check so I can contact ...

No service, no signal, no mobile!

I have had endless problems since joining O2 and I am basically without a mobile since doing so. There is almost no signal (phone or internet) in many locations in and around where I live and work. I am genuinely shocked at how rubbish it is! I have ...

Resolved! Phone tariff

Someone got a phone fraudulently on my account and they changed the tariff it has now been sorted and tariff changed back to my tariff but I notice I’ve been charged £17.50.

Resolved! Payments

I recently changed my mind about getting a upgrade and have decided to keep my old phone, how do I find out what my monthly payments will be?

Resolved! Tethering when abroad

I was in a free roaming zone over Christmas and could not tether to my laptop, which I can do when I’m at home. I was told that tethering is not allowed when roaming. Does anyone know the reason for this and is there a solution eg a sim for a cellula...

Resolved! Phone bill

I've received an email saying my device will be disconnected cause I've not paid my phone bill from 2 week ago but I've paid for it this morning so will everything go back to normal and my device won't get disconnected?

Resolved! sim

Hello, I would like to please ask you to modify sims linked to my account. I have been charged this month for 2 sims and actually I only have one . My phone number is [Removed] - my partner [Removed] is using it. The another one is inactive as we swa...

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