Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Esim still not activate

Hi, I have downloaded the esim on my Samsung flip z 2 days ago. I followed the instructions on the esim pack and successfully downloaded the profile on my phone and I have request for a sim swap. I have waited for more than 48hrs and my esim are stil...

Resolved! £200 Mastercard redeem

I upgraded my phone around 4 days ago.As part of the upgrade, I would be eligible.for the £200 Mastercard promotion.However, I haven't received any token ID or text message/emails for this?Does anyone know when I will receive a code of some sort, or ...

Resolved! Issue of extra charges for international calls

Dear O2 Community, I am a Pay monthly O2 user who spends around 10 pounds per month on my Mobile bill.I need to get back to China urgently because there has been a change in a member of my family. So in the last few days, I have been making internati...

Resolved! upgrading sim only plan

not sure if anyone can help, I'm due to upgrade my sim only plan to a device plan tomorrow. does anyone know if the ability to upgrade will be live at midnight? live chat are no help and are really quite patronising.

Resolved! I phone 14

Hi am still waiting on my 1 phone 14 should have been delivered 21/12/22

Resolved! Wrong billing

Why do o2 keep added the disney channel to my bill

Resolved! international calls

how much does an international call to the usa cost

Resolved! My 10gb data is almost finished in 15 days.

Before I was using giffgaff. i always got 10 gb data every month. it never happened low data usage. Now I got 1gb. I have to use it in 15 days. it is impossible. They force me to buy more bigger package. it was mistake to go to 02 tariffs.

Resolved! Switched from pay you go to pay monthly

So I did an upgrade to the iPhone 14 on the my o2 app on Thursday. I’ve put the new SIM card in but network is not available. After finally getting through to someone I was told I needed to put my old sim into my new phone until it stops working and ...

Resolved! Keeping old numbers

I have just entered a sim only contract with O2. I am moving from EE. When getting the new O2 sum only deal I filled in a form and gave my PAC code so I could keep my old number. I have received my new sim and put it into my phone. I appear to have a...

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