Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

International bolt on

I’ve added the international bolt on but i can’t call abroad, my call just doesn’t go through, and I can’t send the messages, they fail. What could be the issue please?

Rita9 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Accidental damage within 14 days of signing up

Hi i have recently got a Huawei P Smart 2019 on pay monthly, im still within 14 days of signing up and have just accidentally dropped and damaged the phone, im unsure of what i can do or my options

Jrgrady by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! NHS O2 Open

Hi guys, I’m trying to set up my O2 open account and it’s telling me my work email address is invalid.I have contacted customer services twice already about this and no one seems to help. Does anyone know what I can do? Other than uploading my paysli...

Susan41658 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Lost sim

Hi I've lost my sim/ phone. How can I use my number on my new upgrade phone and sim?

Rhys3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone contract

Hi My contract is due to finish on the 19th of sep, do i have to get in touch to cancel the contract after the 2 years or does it automatically cancel it??

Jamie9 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! speak to someone

can you actully get a live person to talk to on 02

pcs by Level 1: Joiner
  • 1 replies
  • 0 kudos

Text and MMS messages

Why is it that whenever I send a long text it changes it to an MMS after I've clicked "send" without even a warning that it was going to convert my text message and thus charges me for the privilege of not physically or manually counting the amount o...

Pictures by Level 1: Joiner
  • 3 replies
  • 0 kudos