Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bad Signal on Iphone 13 Pro Max

Hello Looking for some advice, I recently switched from EE to O2 and have noticed a significant difference in signal, despite the cover checker showing there would be no difference. I have now been stuck without internet or calls on a number of occas...

Resolved! £0.01

Any ideas why my bill says I need to pay £21.54 for my phone even though the contract has been paid? The remaining balance is £0.01p !!??

Resolved! Bill

Hellomy services have been restricted I will be able to pay my bill on the 12/1/22 so can you please restore my services

Resolved! New sim

Just got phone...need new sim. How do i store everything from old sim to phone b4 i put new sim in?

Resolved! Watch tariff

I sold my watch a while ago and I’m still paying £5.07 a month for the esim and I want to cancel but unsure how

Resolved! How to cancel a sim only

Hi ordered a sim only deal but have changed my mind how do I cancel

Phone

I have an outstanding bill with yourself a that need paying

Resolved! Online chat

All I need is some help as I am unable to make payment and need to discuss this once again

Resolved! o2 extras

Hello! I have recently made an UK contract for pay monthly and this one includes a chosen extra, for example the free months of disney. i do not want any extras, though. does anyone know if i can just NOT add any of the extras and keep my contract as...

Resolved! Moving number over to o2

Good afternoon, I recently purchased a new pay monthly sim from 02 and during the order I gave them my PAC code. I have put in my SIM so when will my old number be transferred over, do I need to do anything? Many thanks!

O2

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