Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Upgrade

Hi, can anyone help? Maybe I'm dim, but the more I read about the upgrades the more unclear it is.... I'm due upgrade, but I'd like to keep my airtime. But I don't think I can. So what happens to my contract then when I upgrade? Does it get terminate...

Resolved! Exceeded code entering

Haia, I'm trying to enter the 4 digit code to confirm my account, but it's saying that I have exceeded my limit. Can I please get help with this?

Becca91 by Level 1: Joiner
  • 638 Views
  • 1 replies
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Resolved! call limit

2 days ago I made a payment but my phone is still off.

Ivelina by Level 1: Joiner
  • 578 Views
  • 1 replies
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Resolved! Absolutely appalling!

Sorry in advance for the rant. Just need to sound off... I've been with O2 since 1995 when they were BT Cellnet, but standards of service are currently appalling. No one answers the phone, no one answers the chat service, and half of the pages in my ...

Si6776 by Level 1: Joiner
  • 5984 Views
  • 20 replies
  • 1 kudos

Resolved! Pay monthly

Hi I made an order 3 days ago click and collect and got an email saying it should be in store by the 28/4/23 I also have an email saying Thanks for your order - it's now full steam ahead at our end but nothing in store getting confused

Rolling plans

Does anyone know why the details of rolling plans state unlimited minutes, then further down show that landlines and other mobile call cost 55p per minute?

RichT100 by Level 1: Joiner
  • 657 Views
  • 1 replies
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Resolved! Do I get an automatic refund on final bill?

I ported from O2 on 22nd March and remember paying my monthly bill soon after that but haven't yet had any final bill showing the credit or a refund to my bank account. I tried the chat and got to the part where my account was being checked but then ...

Toffee by Level 1: Joiner
  • 547 Views
  • 1 replies
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Resolved! Hey

how Do I take off  the age restrictions 

Izak by Level 1: Joiner
  • 605 Views
  • 1 replies
  • 0 kudos