Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number port, number disconnected from old provider and no trasnferred

Hi,I wanted to move my number from old provider to new o2 contract. It was suppose to happen on 23rd Jan 2022 but I received a message that it will happen on 25th Jan 2022 due to some technical issue. On 25th Jan I lost connection from my old provide...

Mistake leaving EE

Since leaving EE I've noticed a far worse signal in all areas which is disappointing. Worse when taking/making calls within my home, car, and generally out and about, I think unless this improves I may have to go back to EE as I've been caught out a ...

Resolved! My contract expired and I’m still paying every month

My contract expired nearly a year ago and I’ve only just noticed I’ve still been paying

Resolved! how to cancel

Hi, my contract ran out in 2018 so has just been a rolling monthly contract since how do i cancel this please?

Resolved! Complain team

I was complain I didn't use your service for 27 days oredey I pay my air time and my direct debt active

Resolved! Upgrade

I have been with yourself for many years. I am looking to upgrade to the iPhone 14 pro but do not wish to pay the rate as advertised. Sky mobile are doing a deal for this phone which is 254 storage,25 gb data and unlimited calls and texts. For £52 pe...

Resolved! Cancelled service

Hi I’m mailing in regards to the mobile broadband I took out with yourselves I have since returned the equipment and would like to know if it has been cancelled yet as nothing is showing on the app it has been cancelled I would like this done asap pl...

Unliking a current plan

Hi, had my contract now for 24 months which means I can unlink my current tariff on my phone, so I can choose between providers as long as I pay the remaining 12 months for my device plan. I ordered a new sim on a new contract with 02 so staying with...

Returned device / placing new order

Feeling very disappointed and hoping for a little help.I recently returned an Apple iPhone 13 mini which I had purchased as a gift for my son for Christmas, as this particular device was too small for my sons preference. With device verified as retur...

Resolved! Paying a bill when I’m abroad

I go to pay my bill and it comes upsaying it's sent me a confirmation textwhich I can't receive as I am away inThailand and currently have a differentsim that I'm using out there. Obviously the confirmation text would have a code on it to type to con...

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