Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My order

For 4 days now iv tried contacting delivery company and o2 regarding my order. Both have blamed the other and yet still I don't have my order because its at the dpd delivery Company depot. I'm now being charged for something I don't have. All I want ...

Resolved! More expensive sim only for loyal customer compared to new?

Hi,I have a sim only contract I would like to change. I can see the new customer rates are far cheaper than the rates O2 are offering me to change to. If I can't get a new customer rate I will move to a different company, is there anything you can do...

Resolved! Upgrade mastercard

I upgraded my phone and said I’d have a £100 prepaid Mastercard. Do we know when I am like to receive this? I haven’t had a link or confirmation regarding this.

Resolved! Refresh contract different device

Hi I've got a refresh contract but want to use the sim in my current device and give my son the iPhone for his birthday. I've read you can't use a different sim in the device is that correct

Resolved! Paying Bill's with health issues

I'm a 40 something year old man with memory problems. To make it worse my debit card ain't working and my Bill's due. I did this before but they took it out anyway, again. Will my bill be affected with my new card or is it my bank details so I'll be ...

Lost Phone In Courier DPD

Ordered a phone with O2 and they sent it to DPD for delivery. I have had no email or update from DPD from the offset. My phone was down for next day delivery and it has now been a week and still no phone. DPD are saying there are delays and they do n...

Resolved! Refund

I moved from 02 to EE in December. There is a credit on my account and they advise to use my 02 account to claim the refund. However they have all but closed my account and customer services haven't responded to me for over 2 days presumably as I am ...

Resolved! New SIM Only plan - eSIM delivery

Hi,I'm looking to take out a second SIM only plan (I already have an O2 account with one plan). I went to my local store and wasn't able to do so as their system was down at the time, so I tried to order online.I'd like an eSIM on this new plan. When...

Resolved! Overcharging after devices were paid off

Hi, In September 2019 I bought an iPad and two iPhones: one for me and one for my son. My first payment for the devices was in the region of £80-85. After a year I paid off the iPad and my phone but the cost for my adjusted plan was £56.00 roughly. M...

Resolved! Signal.

Dose anyone know why my signal has been weak for over a month now as the signal bars only been going up to two bars when they use to go up to more then two bars?

O2

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