Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! New order

I recently ordered an upgrade - being told the phone is no longer in stock. however, I have been waiting too long - how do I cancel the order - and why can't i get into contact with a human being?

chat2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

4G Drained

Hi everyone. I got my new iPhone 11 Pro Max yesterday. I started a new bill with a fresh 15GB of data. Today I’ve checked my data and it’s all gone. My data roaming isn’t on. Neither is background app refresh. My current roaming period is 12.5GB? I’m...

Resolved! End of term/Upgrade

My contract end this month.I can upgrade but as my contract is basically done, do I get to keep my existing phone ifI upgrade or do you always send back the old phone when you upgrade?Thanks in advance!!

Credit Referral Response

Hi, just recently i have applied for a pay monthly sim contract, however after pressing purchase it came up stating that the credit referral team had declined me. This has confused me a great deal as i’ve never been declined credit before. From this ...

Resolved! Online chat assistant?

How do I locate the the online chat assitant? Direct link anyone? Thanks in advance.

Brencford by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New sim

I’ve ordered a sim free phone but I’m still in contract. I assume I can just order a new sim and continue with my existing contract but use the sim in my new phone?

Colin5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! WiFi Calling and 4G not available on Tariff?

Hello,I am moving to a new property where there is no signal so after looking at options to get around this I found out about WiFi and 4G calling which is perfect. I had a 20 month old o2 contract and a Oneplus 3T which wasn't supported so after a bi...

r1ch by Level 2: Apprentice
  • 25 replies
  • 0 kudos

Resolved! Pending transaction

hi I have just upgraded my phone tonight online with an agent I have paid the remainder of my old contract off, but on my bank it says 2 pending transaction, I have been intouch with the bank before and 2 transactions of £254 are definitely pending o...

LGM123 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Pac code

I’ve received my pac code from my previous network provider, I tried to ring 02 but they are unable to take calls unless it’s an emergency. I tried giving my pac code through the app which I think was successful but I never received any confirmation ...

Jake4 by Level 1: Joiner
  • 8 replies
  • 0 kudos