Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract

I want to know if my order was accepted or not ? Its been more than 24hrs

Resolved! Changing number

Hi there, I have a new number but I was not able to change it on the website, can you please update my number for the delivery for my new device please. My new number is [Personal details removed]

Postcode not recognised by O2 online shop

I want to take out a contract with O2 but my new postcode is not registered with them what can I do as no one at the call centre could help me? Everyone else now seems to have my new postcode listed just not O2.

Resolved! Payment can’t be made with my card

Payments can’t be made for both my devices with my card normally it works but today it’s not never had this problem since I’m paying with same card for a year .

Resolved! O2 Customer service

Morning, does anyone knows how to contact O2 without spending a long time on the phone?I've tried online chat but the team is busy, tried to book a call back, but they haven't got any time available. It seems impossible to talk to them

Resolved! Start a conversation

I am trying to add a spend cap to 1 of my accounts, it would seem that the only way to do this is to start a conversation….what an absolute pathetic method of communication..this takes the biscuit for being the biggest waste of space on the entire si...

Sim only deal is not showing on my account

i signed up to a sim only deal it was free for 6 months and then £6 per month after that, but on My account it's showing paying of £6 from February

Resolved! Review

Hi, I placed my order 3 days ago and it was pending review for 24 hours. It will have been more than 72 hours by now yet I’ve still not received any notification of the delivery. I got sent an email stating “we’ve received your order you’re all set” ...

Resolved! Split port

I’ve just joined O2 and I was supposed to switch over on Friday keeping my existing number. From reading on here it appears I have a split port. The old sim is still working, and I can make calls and use data on new sim. Both have the same number. Ca...

Resolved! how do you chat with O2 service team

I have tried everything, but it seems O2 has successfully created a full loop that takes you back to the same page when you click on help and redirect you to select option what you need help with, I'm surprised they have not created a help button whi...

O2

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