Solved: Upgrade

Allnamestaken · ‎29-04-2023

Hi, can anyone help? Maybe I'm dim, but the more I read about the upgrades the more unclear it is.... I'm due upgrade, but I'd like to keep my airtime. But I don't think I can. So what happens to my contract then when I upgrade? Does it get terminated? But how come if I signed for 36 months... Does this mean I'll have to airtimes live?? And what about the number? Do I get to keep it? Any ideas? Thanks.

MI5 · ‎29-04-2023

@Allnamestaken

When you upgrade you keep the same number.

Your old contract is cancelled and replaced with the new one.

If you still have months remaining on the old contract, you will be charged an early termination fee equivalent to the end of the contract.

Guide: How does O2 Refresh work?

Guide: Upgrading Your O2 Phone

You can text INFO to 85075 to get details on any early termination fees that may be payable

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-04-2023

@Allnamestaken

When you upgrade you keep the same number.

Your old contract is cancelled and replaced with the new one.

If you still have months remaining on the old contract, you will be charged an early termination fee equivalent to the end of the contract.

Guide: How does O2 Refresh work?

Guide: Upgrading Your O2 Phone

You can text INFO to 85075 to get details on any early termination fees that may be payable

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Allnamestaken · ‎30-04-2023

Thank you so much, that's a great help 👍🏻

MI5 · ‎30-04-2023

welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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