Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How many characters in a text to international number?

I sent a relatively short text message to my sister in America. I was charged for three text messages at 48p each making a total charge of £1.44 for one message. Customer services said I had exceeded the limit for a single text message and I had been...

Resolved! 18+ site's blocked

HiMy settings have blocked me onto 18+ sites, why? I've turned it off, but won't let me save settings?

Resolved! Using phone in America

What are the options for using my iPhone 8 in America Florida

Resolved! Pay Monthly

I'm currently on a pay monthly contract that has ended..can I just order a new sim on and use my old number? Is the sim only package the same as a pay monthly contract

Waste of time customer services

Is with my bill going on for more than 1 month. All started because a customer service agent got the numbers wrong for a number migration. Now I am being charged over £600 which I have been told will be credited, with no sign of it happening. I phone...

Resolved! Lost phone

I have lost my phone while on holiday in Australia. What do I do to bar calls

Resolved! My number is not working

Why my number is not working

Resolved! Account deactivate

Hi guys. My account has been deactivate, I've missed a couple of payments. Have had a difficult few months but I would like to pay the bill in full tomorrow if possible can you please reactivate temporary until I can pay the bill tomorrow please many...

Resolved! A few questions related to keeping number

Hi there,Few days ago I switched from PAYG to a monthly contract and ideally would like to keep my number. 1. When calling it says something along the lines of 'key in the number you wish to discuss'. Would this be my new number I don't want, or the ...

Resolved! New order not processing

Hey, could some one please shed some light on this?is there any number for customer service? I have applied for a new contract (Iphone 14 pro)2 days ago,the last email was “Thanks for your order - it's now full steam ahead for us. Keep an eye on your...

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