Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong screen protector delivered

The screen protector that I ordered with my new iPhone 14 pro is the incorrect one. I inadvertently ordered the one for the 14 plus. I need to have this exchanged for the correct one. Please advise

Resolved! New Contract

Hi, I would like to buy a new monthly contract with 02 but would like the SIM ordered to a different delivery address to my billing address. Is this possible? Thanks,emma

Resolved! International roaming

What is the cost of using my phone whilst on holiday in Mauritius?

Resolved! Reception issue's, whitley bay, nth tyneside

Hi everyone, is anyone else in this area experiencing reception issues, i have a Samsung s21 fe 5g, as i write this i have zero reception, data has just dropped from 4g to h, 02 claim good reception indoors and outdoors, phone calls are just about im...

Resolved! Upgrade phone not received

Good eveningJust wanted some advice if anyone can help?I upgraded a week ago and opted for click and collect to my local O2 shop.I tracked my parcel and it was delivered to the shop the next day with proof of signature.After not hearing anything abou...

Spend cap

Hi i recentley purchased my contract and apliked a 100 pound spend cap

Resolved! Cancel Contract Early

Hi,Is it possible to cancel contract early if I'm not getting the services I pay for. I took out contract in November '22. I had 2GB data plan which I increased to 5GB In January. I am paying for the 5GB but still only getting 2GB. Reached 2 GB limit...

Returned defect phone and contract cancelled in 14 day period. Now forwarded on to debt collector

Last November I took out a new phone contract with O2, unfortunately the device turned out to be faulty and they gave me the option to have a replacement or end the contract as I was within the 14 day window. I opted to end the contract as I had lost...

Resolved! Credit awarded to my bill not showing

Hi spoke yesterday about this still awaiting response can’t get through on phone tried for last 6 days

Resolved! How many characters in a text to international number?

I sent a relatively short text message to my sister in America. I was charged for three text messages at 48p each making a total charge of £1.44 for one message. Customer services said I had exceeded the limit for a single text message and I had been...

O2

Forum Posts