Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Samsung ear buds

Hi I order a s20 note ultra and I had free Samsung ear buds I fill the form but I haven't heard anything when they're coming is anybody know about this ??

Re: Payment Error?

I’ve changed my payment method with Spotify to a direct debit and taken off payment by phone bill but I seem to have been charged through my phone bill tooEvening I’ve now paid £19.98 for Spotify this month

Emmajo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change security

Hi I wanted to change the question security question but I can't be able to do it find hard some of them but need help with that I wanted to check it butif not maybe think if wanted make complaint about o2because wasn't really helpful

Selina1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Charge to mobile problems

Hi allI’m getting really frustrated with the charge to mobile function. I’ve been an o2 customer for about 7 years now never had any issue with bills and payment always on time. Over the past year I’ve had a problem with the Apple Watch synced to my ...

Cakey87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelled order

I ordered an iPad and then changed my mind and cancelled- it’s been delivered with no return label, I have emailed, called and visited local 02 store but have had no luck. Emails are not being answers and phone cuts off before I speak, how can I retu...

AG1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 30 day rolling sim only contract and 30 day notice

I just wanted to confirm, I’ve upgraded to a 30 day rolling sim only contract as I needed the service just for a few extra weeks. I’ve received the confirmation the order has gone through to complete and I’m now on that tariff.For my 30 day notice wo...

Resolved! SIM card has not arrived in 10+ days

My SIM card has not arrived and it has been 12 days. No call lines are open and this website is very confusing, so I don't know who or where to contact. How do I cancel this SIM without getting charged? What should I do?

Resolved! Payforit - 3rd Party Charges on Bill

I'd like to know if 02 offer any guarantees regarding 3rdParty charges on my bill.It's just I have been listening to a BBC Radio 4 programme this afternoon about the problems withpayforit system that mobile operators have setup for autmatic charging....

Anonymous by Not applicable
  • 19 replies
  • 0 kudos

Resolved! Pay Tablet device plan off early and cancel contract

So I have a tablet with O2 and have over 40 months remaining. I have the money to pay off the device plan in one go so I can then do a 30 day notice on my airtime bill to leave. I only use it for WIFI so I don’t need to keep my services active.I rang...

Paying my device plan

Hi, I want to pay some money off my device plan so I can hopefully upgrade earlier but the app won't let me and I can't do it when I call 202.

Brian13 by Level 1: Joiner
  • 3 replies
  • 0 kudos