Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Monthly

I'm currently on a pay monthly contract that has ended..can I just order a new sim on and use my old number? Is the sim only package the same as a pay monthly contract

Waste of time customer services

Is with my bill going on for more than 1 month. All started because a customer service agent got the numbers wrong for a number migration. Now I am being charged over £600 which I have been told will be credited, with no sign of it happening. I phone...

Resolved! Lost phone

I have lost my phone while on holiday in Australia. What do I do to bar calls

Resolved! My number is not working

Why my number is not working

Resolved! Account deactivate

Hi guys. My account has been deactivate, I've missed a couple of payments. Have had a difficult few months but I would like to pay the bill in full tomorrow if possible can you please reactivate temporary until I can pay the bill tomorrow please many...

Resolved! A few questions related to keeping number

Hi there,Few days ago I switched from PAYG to a monthly contract and ideally would like to keep my number. 1. When calling it says something along the lines of 'key in the number you wish to discuss'. Would this be my new number I don't want, or the ...

Resolved! New order not processing

Hey, could some one please shed some light on this?is there any number for customer service? I have applied for a new contract (Iphone 14 pro)2 days ago,the last email was “Thanks for your order - it's now full steam ahead for us. Keep an eye on your...

Resolved! I just joined O2 but already regret

I just joined O2 from another provider and received my SIM card today. I am trying to contact 202 to request the transfer of my old number but have been in a quee for 70 minutes (expectation was 15 minutes). If this is the type of customer service I ...

When to start contract to avoid this year's price increase

I'm about to take out a new pay monthly contract. It seems silly to take it out now and then almost immediately be hit with the price increase When is the earliest I can take out a contract that won't be increased in price until April next year? Than...

Resolved! 4G calls

I got a message Saturday afternoon saying"O2 have turned off your 4g calls" anyone know wa=hat this is about?

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