Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Payment of account

I have received a text stating that you cannot obtain payment for my next account. I have ample funds available Can you explain what is going on

Rob21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I’m looking to upgrade my phone and pay the outstanding balance on it. I have a bill due to be paid on 18th if I upgrade today and pay what’s due will that money still be taken from me on 18th?

Bec2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying off device

I have been trying to pay off my iPhone for 2 months. Can’t get through to anyone and after at least a 30 minute wait the advisor picks up and instantly drops the call. The faq says I can do this via my online account, but the online account message ...

Rach3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! alternatives to using UK debit card to pay bill

Hello all. I have a UK 02 number, but I'm currently stuck in Ireland due to the coronavirus and various family issues. And I now have an overdue account, because my UK debit card has expired. I'm going to order a new one, obviously, but in the meanti...

DJPOKane by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! broken phone

My phone is brokem and i can't use it. I need a new one and am due for an upgrade but there is no way of contacting o2 as i have no phone and all the stores are closed. how can i get in touch with someone? HELP!!!

semra by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My airtime plan

my airtime plan is £17 do I have to pay VAT on top of this

woody1947 by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 open discounts

Why can,t I use my o2 open discount on the iPhone 12 pro I was not informed of this before I upgraded infacted the opposite I was told I could get the discount.

Charlie9 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Samsung A71

My Samsung A71 has inexplicably decided not to recognise my password after months of perfect operation.This means that I cannot do anything to recify the problem because I can't even switch my phone on.Any help would be gratefully recieved.

PopWright by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New sim won't work, keeps saying No Service?

So I have bought a new iPhone 5 and although I've done the sim swap on O2 twice now and waited for 24hrs my new phone still keeps saying No Service.Also, it says that my mobile number on my new phone is unknown, does this mean that the sim isn't acti...

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Anonymous by Not applicable
  • 12 replies
  • 0 kudos