Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ordered new phone

I ordered a new phone yesterday and paid the upfront cost ( which has left my bank) but I can’t find any way to check that it’s being delivered today? It’s not under my orders on my o2 account but received the email saying my order was received and I...

Resolved! Overdue bill

I have an overdue bill but currently lost my job, I'm just wondering if I can have an extension till the 3rd of may as I recently opened a claim and this is going to be my payment date

Resolved! Using my O2 pay monthly contract when visiting Spain

Hi. I am travelling to Spain next month.will I be ok to use my phone as normal or will I be charged much more?do I need to add any special bolt ons on? Many thanks Hayley

Resolved! 4g

Anyone else having problems with 4g? It says I have it yet it struggles to load a Google news feed story, as for a football match (from a paid for subscription) no chance. Generally works better with a h+.

Resolved! Inflation

Good evening, Sorry to bother everyone here in the community, but it appears it is impossible to make actual contact with an O2 representative these days. I was just wondering if I am the only person who has been given a 10% increase on my airtime bi...

Resolved! My bill has become more expensive

I used to pay £15 per month so why did I start paying £16.75 from month 6?

How to remove 'default' from credit report

Hello, I'll try keep this short. I purchased an iPhone from O2 in October 2015. two days later I returned it and cancelled my contract. I then received an email saying I had to pay a contract cancellation fee of £21. As I was within the 14-day return...