Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Cold calls

I recently switched from 3 to O2 and the number of cold calls has increased 10 fold!! Is this normal?

Mlharder by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Nee contract old sim not payed off

I have an iPhone that I’ve smashed however I want to open up a new contract pay monthly.if I did this whilst I still have an exceeding amount to pay of on my current phone but placed the sim into the new phone how would paying off work?Is that do abl...

Lily143 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Discount

Recently upgraded, trying to get my discount applied but it's saying my national insurance number is already in use. Please help!

Lisa3626 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 Refresh - airtime question

Hi, I'm currently on an O2 Refresh tariff where my bill is split into two parts, I understand I need to pay the device of fully, which is spread over 3 years when I originally took out the tariff. My question is, the airtime, is that part of the cont...

Chazypax by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bills

helloI have tried several times to contact o2 to discuss my bill but the call end almost immediately. Can o2 please call me as there is no email address and the talk to customer service through the app isn't working. Many thanks

Ian82 by Level 1: Joiner
  • 5 replies
  • 0 kudos


My contract is ends I'm looking what you can offer to me 

Barbara70 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Keeping my old number

Hi there, I recently moved to O2 and completed the online form to keep my old number, but it's been 3 days since I completed the form and I still have the new number. I've tried calling 202 but it just hangs up on me, so I have no way of speaking to ...

Armando by Level 1: Joiner
  • 7 replies
  • 0 kudos

Receiving calls from a French mobile but not Text messages

Good morning all,This month, we came over to O2 from TalkTalk and our son was over from France. Whilst here, he sent text messages to our mobile but we did not receive them. He has received texts and calls from us and we have received texts from othe...

Richard13 by Level 1: Joiner
  • 7 replies
  • 0 kudos

How to I change my physical sim to eSim?

How to I change my physical sim to eSim? Just recently purchased a new monthly sim contract and transferred my old number over. How do I go about getting an eSim for this?

ShazMob by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! proof of purchase

hi, can someone please advise me how to get a proof of purchase to claim my free gift from Samsung.

Teemo by Level 1: Joiner
  • 10 replies
  • 0 kudos