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New Sim not working after Previous one Stolen and Bared

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Nick1196
Level 1: Joiner
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on ‎29-06-2023 11:09 - last edited on ‎29-06-2023 15:18 by

on ‎29-06-2023 11:09 - last edited on ‎29-06-2023 15:18 by

Hi,

 

A few days ago my phone was stolen on the number [personal details removed], I have bared that and since received a new sim card, i have put it in this morning but it is getting no service so i cant activate the sim via the online portal (as I can not receive text messages as there is no service), can you help?

 

Cheers,

Nick

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MI5
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on ‎29-06-2023 11:19

on ‎29-06-2023 11:19

@Nick1196 

O2 need to remove the bars they applied to your account when reported lost.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎29-06-2023 11:19

on ‎29-06-2023 11:19

@Nick1196 

O2 need to remove the bars they applied to your account when reported lost.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎29-06-2023 11:20

on ‎29-06-2023 11:20

You need to contact customer service to have the restriction on your account removed

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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