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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 233636 Views
  • 2 replies
  • 2 kudos

Resolved! Number Porting Issues

Hi,My number porting process across to o2 was supposed to have been completed yesterday by 6pm yesterday which didn't happen. I called customer services and was told that they could not confirm why it had not happened. This morning the number to be p...

Lukep90 by • Level 1: Joiner
  • 617 Views
  • 1 replies
  • 0 kudos

Extra charges

For the past 6 months I’ve been trying to delete my o2 acc & number as I don’t use anymore. I’ve called so many times and o2 customer service has said they’ll cancel and delete my number 14 days after each call and when my last bill is finalised and ...

Silipa by • Level 1: Joiner
  • 621 Views
  • 2 replies
  • 0 kudos

Resolved! O2 25% Open Employee Discount - Error message

Hello I had an old contract with o2 and it ended last month. I went into my local o2 store last night and took out a new contract - I now currently work for an eligible employer so I was offered the 25% discount code off the airtime plan for the civi...

Resolved! Travel bolt on

I live in uk and will be travelling to Tasmania very soon.I need to make phone calls in Tasmania only and access to internet mainly. I have a monthly pay contract. thanks!

Bubbles2 by • Level 1: Joiner
  • 572 Views
  • 3 replies
  • 0 kudos

Resolved! O2 open Discount - contract over 28 days old error

Just bought a new phone today and new contract. Work for Police Service, was given the code to use in O2 Open to get a discount on my bill. I have verified my email etc. but when I click on my number it show an error - You can’t get an O2 Open discou...

StaceyS by • Level 1: Joiner
  • 1204 Views
  • 4 replies
  • 0 kudos

Resolved! SIM card not working even though worked before

So I have an issue - my phone was stolen, then I had to get a replacement SIM which worked for 24 hours and then stopped working this morning. I've been told to wait 24 hours again - which given I've been the victim of a crime has maybe made this pro...

lpmst by • Level 1: Joiner
  • 531 Views
  • 3 replies
  • 0 kudos

Resolved! Porting Issue (Split Port)

Hi community, please could someone help? I arranged to port out my o2 monthly number to Vodafone. Both are now active on the same number and some calls are being received on the o2 number and some on the Vodafone. Looks like the port is only partial.

LiamV by • Level 1: Joiner
  • 1006 Views
  • 4 replies
  • 0 kudos

Resolved! Need help with tariff

Hi, can anyone explain cause I not good with phones. My old tariff was £40.21 a month (unlimited data, texts and calls) and I just applied for a new one 2 days ago. Started up phone late afternoon yesterday and my new tariff is around £33 each month ...

Sophie55 by • Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

Resolved! On o2 already just taken virgin package that included new o2 sim can I exchange my original o2

I have a o2 pay monthly account , I have just taken out a broadband tv deal with virgin that includes a o2 sim pay monthly …. I had to use a new email address for this as couldn’t be issued with my already running o2 account for some reason … is ther...

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