Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! SIM only plans

Hello, I have been contacted by a very friendly person from O2 who helped me sign up for a SIM only contract which hasn't arrived yet, nor have I been charged anything yet, but the thing is now I would like to CANCEL this SIM only order. The reason i...

Bria1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Placed order not arrived and no updates

Hi,Placed an order for a tablet on pay monthly on 18th Dec. Got email to say full steam ahead and device would be with me soon. Email said check for updates. Have had no further emails or delivery. They have taken the £20 up front payment.

Noel1547 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! MMS not sending

I have an iPhone 11, since getting this phone I am having trouble sending MMS to non iPhone users or those who don’t have iMessage activated. I’ve tried resetting settings, tried different network passwords I was given by o2 and nothing has worked. A...

Gemma459 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unlatching an old phone

Not sure where to post this, but I'm trying to unlatch an old phone of mine for my mum to use with a sim from another network. I've sumbitted the IMEI number via the form on the 02 website, but it is telling me that the phone isn't an 02 device. I kn...

ParkyRam by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Sim Change

Got a new i-phone. Old phone is samsung. Need to change SIM card. How do I get this.

Resolved! Brexit

How will Brexit affect roaming charges .

DCT by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bills

My device contract ran out august 2020. I continued with a data/ text / minutes plan etc for 18 months. However , I decided to upgrade my phone . I’ve just realised that I now might be hit with two bills every month, or will my new contract take plac...

Lagu by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Cancel an unused extra line

Hi. I've added an extra line to my contract for my daughter to use, following advice from an O2 advisor to save me money. I gave my daughter a phone with the sim card only to find out her mother has already got one for her. There has been no use of t...

Robb73 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Disney+ makes bill too high?

Hi there,I recently took out O2's offer of 6 months of Disney+. I'm an existing customer so the deal was as I understood it that I had £2 taken from my bill each month, essentially making Disney+ £3.99 a month for 6 months instead. However I've just ...

Resolved! Upgrade

The o2 app says I can upgrade now to iPhone 12, for £52.75 a month which is less than I am paying now, it also says 6 months free airtime. Does that mean I would pay £29 for the first 6 months and then £52.75 for the next 30 months?

DonnaC by Level 1: Joiner
  • 1 replies
  • 0 kudos