Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Boll

Hi, I've recently been changed over from Virgin to O2, but I'm unsure what my package is. I have money from o2 coming out my bank and separate money from virgin coming out too.

Resolved! Change my tariff to fit my usage

I want to change my monthly tariff from £25 per month to £10 per month

Resolved! Cancelling a wrongly sold sim-only contract

I recently bought a Virgin media and O2 sim volt deal. While on the chat with the O2 agent to purchase the volt deal, I was incorrectly given an expensive sim deal I hadn't asked for. When I pointed that out, the agent apologised and said that they w...

Resolved! Mobile billing

I have been charged 6 times don't know why

Resolved! From Virgin Mobile - Final bill

Help! I seem to be stuck in O2 billing hell. I was a Virgin mobile customer I was migrated over to O2. However I get no O2 reception in my house. So I ported out to another provider Lebara within a week of being ported to O2. O2 still seem to have de...

Resolved! Phone calls

My mobile won't either make or receive phone calls or send or receive texts. A message comes up to say "Not registered on network"

Resolved! My bill

I need help paying my bill

Resolved! my current tariff

HiWhere do i find my tariff ?

Awaiting carrier pickup DHL

Hi to all and a good morning too! Ordered a galaxy watch 5 yesterday, advised delivery would be today. Got the despatch email and tracking number last night. Email again confirmed today as delivery date 17/7/23. Status has remained as awaiting carrie...

No mobile data since upgrade

I have upgraded my contract to get a Galaxy Tab. Since the upgrade I am unable to use mobile data or receive calls. Text works fine. I have reset phone multiple times, reset APN profiles. Nothing seems to help. Cannot use the O2 help chat as it just ...

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