Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query bill

Hi, how do I apply a NHS discount to my account please?I am currently being debited 2 separate amounts each month, can you confirm if this is correct?

Resolved! Hard search

Hello. I'm just wondering if a hard search for a contract that didn't even start should be showing on my report?I didn't go through all of the sign up online when I was looking at getting the s23 in February but I have just had notification that a ha...

O2 Scam Call running a 40% tariff discount?

Received a call this morning claiming to be from O2, and it was very difficult to determine whether it was a scam or not. The number was 0161 394 0219, advising that O2 were giving me a 40% discount on my tariff due to COVID-19. They just needed some...

Resolved! Using my phone abroad

I went to spain last year and i could not send any texts or make phone calls. I am going again on Saturday and i am hoping i do not have the same problem. Any clues anyone?

Data issues can’t use it anywhere

Can’t use my data when away from home

Resolved! Charges abroad

I'm travelling in Brazil. I would like to know if Brazil it's parte of my travel board part of my allowance in UK or need to be paid a part?

Resolved! Caller ID Not Working

Since my contract was ported from Virgin to O2 last week all callers are displayed as "Unknown". I saw from the forum that quite a few people have had this problem.Please can you fix it Thanks

Resolved! Cancel phone contract before delivery

I recently purchased an iPhone 13 on contract I haven’t had a dispatched email yet but I’ve changed my mind about it and I don’t want it anymore how do I cancel the complete order I’ve tried going on to the app and it won’t allow me to cancel

Resolved! Tunisia

Can I use my o2 contract in Tunisia

Resolved! Travel inclusive extra

Hi, I have travel inclusive as my extra on my account. I'm travelling to Mexico in 3 weeks and apparently that is an applicable country. Can anyone confirm that this all works OK, do I need to activate it? Can I phone home on my minute? Accept calls ...

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